150 reviews
Tenancy 1, 102 Pimpama Jacobs Well Road, Pimpama QLD 4209
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ knowledge, surgical skill and clear explanations, with multiple mentions of successful procedures (including ACL and abdominal surgeries) and thorough follow‑up. The team were repeatedly described as compassionate, gentle and friendly, especially with nervous pets, and often went above and beyond with same‑day fit‑ins, flexible scheduling and post‑op reminders. Many reviewers highlighted strong communication, reassurance during emergencies, and a clean, well‑kept clinic with easy parking. Several also valued the membership program and transparent discussion of costs.
💬Common Feedback & Suggestions
A small number of reviews reported concerns, including one distressing experience with repeated unsuccessful blood draws on an anxious senior dog without clear consent, and a case of apparent misdiagnosis later clarified elsewhere. A few owners felt stung by unexpected charges or unclear inclusions under the membership, noting follow‑up visit fees they didn’t anticipate. There were also comments about inconsistent continuity after staff changes, pets being taken to the back for simple procedures, and being booked with a different vet without prior notice. Overall, feedback is overwhelmingly positive, with these issues raised by a minority.
🏥Clinic Specialties
- Orthopaedic surgery (ACL repairs)
- Soft‑tissue and abdominal surgery
- Anxiety‑ and fear‑aware handling
- Emergency and same‑day triage
- Post‑operative monitoring and follow‑up
- Chronic skin and allergy management
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#skilledSurgery#gentleWithAnxiousPets#flexibleScheduling#sameDayAppointments#strongFollowUp#transparentPricing#goodValuePlans#cleanPremises#easyParking#highlyRecommended#pricingConcerns#occasionalMisdiagnosis#continuityOfCareIssues
Overall Ratings
🐾Tips for Pet Owners
- If your pet is anxious, discuss handling preferences up front and ask to be present where appropriate to minimise back‑room procedures.
- Request an itemised estimate before treatments and confirm what your membership covers, including any follow‑up rechecks, to avoid surprise fees.
- For urgent problems, phone ahead—reviews suggest the team often juggles the schedule to fit in same‑day cases.
- If you prefer a particular vet, book specifically with them to maintain continuity, especially after staff changes.
- Confirm the planned post‑op review schedule and costs in advance, and make use of the clinic’s reminders to stay on track.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Pimpama is at Shop B105 Home Focus Pimpama, Yawalpah Road, Pimpama QLD 4209. Driving is usually easiest as there’s no train or light-rail station within easy walking distance; check Google Maps for the nearest bus route. Street parking is typically available nearby—please check local signage.
They’re open Monday to Friday, 7:30 am–5:30 pm, and closed Saturday and Sunday.
Call (07) 5515 5366 or visit https://www.greencrossvets.com.au/vets/pimpama/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=pimpama for more information.
You can book online via their website or call the clinic to schedule an appointment; reviews suggest they often fit in same‑day urgent cases, so call ahead if your pet needs prompt care.
Veterinary fees in Australia aren’t government‑regulated and Medicare doesn’t cover pets, so prices vary by clinic and service. Call the clinic for a current consultation quote, and ask for an itemised written estimate for any procedure or treatment plan. If you have pet insurance or prefer payment‑plan options, check what the clinic can support and how claims are processed.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may offer pet‑insurance gap claims or payment plans—call ahead to confirm what this clinic accepts.
They don’t list after‑hours services, but during opening hours the team can triage urgent cases and often fit in same‑day visits—call ahead. For emergencies outside these hours, use a 24/7 emergency vet in the Gold Coast area; search Google Maps or ask the clinic during business hours where they typically refer.
Street parking is typically available near the clinic—please check local signage. Reviewers also mention finding parking easy.
Owners highlight orthopaedic surgery (including ACL repairs), soft‑tissue and abdominal surgery, anxiety‑ and fear‑aware handling, emergency and same‑day triage during opening hours, thorough post‑operative monitoring and follow‑up, and chronic skin and allergy management.
They’re highly rated at 4.7/5.0 from 72 reviews, with praise for skilled vets, clear communication, gentle handling of anxious pets, flexible scheduling and a clean clinic. A minority mentioned concerns about unexpected fees/membership inclusions, continuity when staff changed, and occasional misdiagnosis or consent issues.
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Last updated: 30 June 2026