150 reviews
Tenancy 1, 102 Pimpama Jacobs Well Road, Pimpama QLD 4209
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, compassionate manner of the vets and nurses, with many noting clear explanations and genuine empathy. Communication stood out, including prompt updates, follow-up calls and even photo messages when pets stayed overnight. The team frequently fit in urgent or last‑minute appointments and were described as knowledgeable, particularly with Frenchies/bulldogs and complex cases. Many also felt fees were reasonable and good value.
💬Common Feedback & Suggestions
While the majority of reviews are strongly positive, a few serious concerns were raised. These included an instance of the wrong vaccine being given, reports of surgical complications or misdiagnosis, and one case where a treatment’s risks weren’t clearly discussed. A handful of reviewers mentioned brusque or insensitive front-desk interactions, difficulty getting through by phone, and occasional surprise costs or rising prices; several asked for clearer, itemised estimates up front. Most experiences were excellent, but these issues were noted by a minority.
🏥Clinic Specialties
- Brachycephalic and bulldog care (including airway surgery)
- Emergency and critical care (snakebite, tick paralysis, blockages)
- Acupuncture for musculoskeletal pain
- Euthanasia and end-of-life support
- Diagnostic workups and on-site lab testing
- Soft tissue surgery and desexing
🏷️Keywords
#compassionateCare#clearCommunication#followUpCalls#photoUpdates#emergencyFitIns#knowledgeableVets#bulldogExperts#brachycephalicSurgery#reasonablePricing#priceTransparencyIssues#rudeReception#surgicalComplications#misdiagnosisConcerns#phoneHardToReach#longTermClients#endOfLifeSupport
Overall Ratings
🐾Tips for Pet Owners
- Bring your pet’s full medical and vaccination history and confirm what’s due before any shots are given.
- If your pet is anxious or reactive, let the team know in advance—they can examine your pet outside or make other accommodations.
- Ask for an itemised estimate before tests or procedures to avoid unexpected costs.
- For Frenchies/bulldogs or other short‑nosed breeds, discuss their airway experience and aftercare plans.
- If the phone is busy, try booking online or calling early; for urgent issues, phone ahead as they often fit in emergencies.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜15:30 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Curtis Street Vets @ Pimpama is at 5 Curtis Street, Pimpama QLD 4209. There isn’t a train/metro/light-rail station within easy walking distance, so driving is usually best. Street parking is typically available nearby—please check local signage. If you’re using public transport, check Google Maps for the nearest bus route and walking directions.
They’re open Monday to Friday 8:00 am–5:30 pm and Saturday 8:00 am–3:30 pm; Sunday is closed. Hours may change on public holidays—call ahead to confirm.
Call (07) 5549 0624 or visit http://www.curtisstvets.com.au/ for information and updates.
You can book online via their website or call to arrange an appointment. For urgent issues, phone ahead as they often fit in emergencies where possible.
Consultation fees in Australia vary by clinic and aren’t government regulated, and Medicare doesn’t cover pets. Please call the clinic for a current quote and ask for an itemised written estimate for any tests or procedures. If you need urgent or after-hours care at an emergency centre, fees are typically higher. Pet insurance and payment-plan options exist in general—check with your insurer about coverage and ask the clinic what they accept.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—please call ahead to confirm what this clinic accepts.
They provide emergency and critical care and often fit in urgent cases during opening hours. For after-hours assistance, call ahead or check the website; if they’re closed, seek a 24/7 emergency vet, noting that after-hours fees are typically higher.
Yes—street parking is typically available around the clinic; please check local signage and allow a little extra time during busy periods.
Their noted services include brachycephalic and bulldog care (including airway surgery), emergency and critical care (e.g., snakebite, tick paralysis, blockages), acupuncture for musculoskeletal pain, euthanasia and end‑of‑life support, diagnostic workups with on‑site lab testing, and soft tissue surgery and desexing.
They’re highly rated at 4.6/5.0 from 286 reviews, with praise for caring, compassionate vets and nurses, clear explanations, prompt updates and follow‑up calls (even photo messages for overnight stays), fitting in urgent appointments, and strong knowledge—especially with Frenchies/bulldogs and complex cases—plus fees often seen as reasonable. A minority reported concerns such as an incorrect vaccine instance, surgical complications or misdiagnosis, unclear discussion of risks, brusque front‑desk interactions, trouble getting through by phone, and surprise costs—several asked for clearer, itemised estimates up front.
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Last updated: 30 June 2026