540 reviews
Shop 6, 20 Scottsdale Drive, Robina QLD 4226
#compassionateCare#specialistTeam#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s warmth, empathy and gentle handling, noting staff who listen, follow up and make pets feel loved. Many highlighted clear, thorough explanations and being kept informed, as well as quick help in emergencies, short waits and on‑time appointments. Several reviews cited strong outcomes, including accurate diagnostics (such as blood tests identifying hypothyroidism) and effective treatments, plus compassionate support during difficult end‑of‑life moments.
💬Common Feedback & Suggestions
Critical feedback was rare but included one report of a rough, disinterested consultation and a few comments about premium pricing or a focus on money. There were also concerns about unclear communication around prescription validity/timeframes that led to an extra consult fee, and one person found the level of explanation a bit too detailed. Overall, reviews are overwhelmingly positive, with these issues mentioned by a small minority.
🏥Clinic Specialties
- Dermatology and ear infections
- Thyroid and endocrine diagnostics
- Urgent and same-day appointments
- Feline-friendly care
- Palliative and end-of-life support
- Preventive care and wellness plans
🏷️Keywords
#compassionateCare#friendlyStaff#gentleHandling#thoroughExplanations#minimalWaits#sameDayAppointments#diagnosticExpertise#catFriendly#longTermClients#wellnessPlans#endOfLifeSupport#pricingConcerns#policyClarityIssues#roughHandlingReport
Overall Ratings
🐾Tips for Pet Owners
- If your pet needs urgent attention, call ahead—reviewers were often fitted in quickly, even at short notice.
- Ask for a written estimate and clarify prescription validity and revisit policies to avoid unexpected fees.
- If you prefer concise consults, let the vet know—some reviewers noted very detailed explanations.
- For chronic skin or low‑energy issues, discuss blood tests; several owners reported clear answers and fast improvement after testing.
- Consider the clinic’s wellness plan if offered, as multiple reviewers found preventive care packages worthwhile.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
5-Fluorouracil (5-FU) Toxicosis
Abscessation
Acetaminophen (APAP) Toxicosis
Actinomycosis and Nocardia
Acute Abdomen
Acute Diarrhea
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Robina Village is at 4/199 Ron Penhaligon Way, Robina QLD 4226. There isn’t a train or light‑rail station within easy walking distance, so driving is usually simplest. Street parking is typically available nearby—check signage before you park. If you’re using public transport, use Google Maps to find the nearest bus route and stop.
They’re open Monday to Thursday, 8:00 am–6:00 pm, and closed Friday to Sunday. Hours may differ on public holidays—call ahead to confirm.
You can call the clinic on (07) 5593 2055 or visit their website: https://www.greencrossvets.com.au/vets/robina-village/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=robina
To book, call the clinic or visit their website to enquire about available times. Reviewers note they often fit in urgent or same‑day appointments—call ahead to check current availability.
Veterinary fees in Australia aren’t regulated by the government and Medicare doesn’t cover pets, so consultation prices vary by clinic and case. For the most accurate, up‑to‑date quote, call the clinic directly, and for any procedure ask for an itemised written estimate. If you need after‑hours care, be aware fees are typically higher. Pet insurance and payment‑plan options exist in Australia; ask your insurer and the clinic what’s available and how claims are handled.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Based on the clinic’s focus and reviews, they offer care for dermatology and ear issues, thyroid and endocrine diagnostics, preventive care and wellness plans, feline‑friendly handling, urgent/same‑day appointments, and compassionate palliative and end‑of‑life support.
Yes—feline‑friendly care and gentle handling are highlighted, with reviewers praising the team’s empathy and making cats feel calm and cared for.
They’re noted for urgent and same‑day appointments during opening hours, but no after‑hours service is listed—call to confirm current options. For emergencies outside their hours, contact a 24/7 emergency vet hospital in the Gold Coast area.
The clinic is highly rated at 4.7/5.0 from 96 reviews, with praise for warm, empathetic staff, gentle handling, clear explanations, short waits, and strong clinical outcomes (including accurate diagnostics and effective treatments). A small minority mentioned premium pricing and some policy or prescription‑validity clarity issues.
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Last updated: 30 June 2026