169 reviews
3/145 Old Maryborough Road, Pialba QLD 4655
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ knowledge and clear explanations, with many noting thorough exams, practical advice and regular updates. Emergency and after‑hours responsiveness stood out, including prompt care on weekends and holidays and strong outcomes from surgeries and hospital stays. Reviewers frequently described the team as compassionate, gentle and professional, with long‑term clients expressing deep trust and loyalty.
💬Common Feedback & Suggestions
While the tone is overwhelmingly positive, a few reviewers raised concerns about pricing, including an expensive imaging/bandage bill and a perception of upselling in one case, though others found fees fair or cheaper than elsewhere. Isolated clinical issues were mentioned, such as a missed obvious lump and one instance of questionable dietary advice from a nurse. A handful of service concerns appeared, including a missed call‑back, being slow at times, one cleanliness complaint, and a report of insensitive background noise during euthanasia. These were rare compared with the majority of strong experiences.
🏥Clinic Specialties
- After‑hours and emergency care
- Orthopaedic surgery (e.g., TPLO for ACL)
- Emergency caesarean and reproductive care
- Trauma and wound surgery for dog attacks
- Compassionate euthanasia and end‑of‑life support
- Desexing and routine surgical procedures
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#emergencyCare#afterHoursSupport#surgeryExpertise#orthopaedicSurgery#reproductiveCare#endOfLifeCare#anxietyFriendly#cleanFacility#fairPricing#priceConcerns#busyClinic
Overall Ratings
🐾Tips for Pet Owners
- For emergencies or after‑hours issues, call ahead—reviewers report quick answers and prompt attendance, even late at night and on holidays.
- Ask about medication options and costs; staff have advised when a human pharmacy may be cheaper.
- Discuss a written estimate and treatment alternatives upfront, and consider wellness plan options if you want to spread routine care costs.
- If your pet is anxious, let the team know—they use gentle handling and treats to make visits easier.
- Book routine appointments in advance as the clinic can be busy, though travellers noted they were still fitted in when needed.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:00〜17:30 | |||||||
| 08:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Hervey Bay Veterinary Surgery is at Shop 3, 162 Boat Harbour Drive, Pialba QLD 4655. Most visitors drive; street parking is usually available on Boat Harbour Drive and nearby streets—check local signage. There isn’t a train or light-rail station within easy walking distance, so if you’re using public transport, check Google Maps for the nearest bus route and stops.
They’re open Monday to Friday 7:00 am–5:30 pm and Saturday 8:00 am–1:00 pm, and closed on Sunday. Hours can vary on public holidays, so call ahead to confirm.
You can contact the clinic on (07) 4124 4679 or via their website: https://www.herveybayvet.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
You can book by calling during opening hours, or visit the clinic’s website to enquire about an appointment. For urgent or after-hours issues, please call first so the team can advise you.
Consultation fees vary by clinic and aren’t government‑regulated in Australia, so call the clinic for a current quote. Always ask for an itemised written estimate for any tests, procedures or surgery. As they offer after‑hours and emergency care, be aware that after‑hours fees are typically higher. Pet insurance can help with unexpected costs, and some clinics offer payment‑plan or gap‑claim options—ask what’s available. Medicare does not cover pets.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some may support pet‑insurance gap claims or payment plans; please call ahead to confirm what this clinic accepts.
Yes—Hervey Bay Veterinary Surgery provides after‑hours and emergency care. If your pet needs urgent attention, call ahead so the team can triage your case and prepare; note that after‑hours fees are generally higher than daytime consults.
Yes—street parking is typically available near the clinic on Boat Harbour Drive and surrounding streets; please check local signage and time limits.
The clinic provides advanced surgical and emergency services, including after‑hours and emergency care, orthopaedic surgery (e.g., TPLO for ACL), emergency caesareans and reproductive care, trauma and wound surgery (e.g., dog attacks), compassionate euthanasia and end‑of‑life support, plus desexing and other routine procedures.
Pet owners rate the clinic 4.7/5.0 from 292 reviews, praising knowledgeable vets, clear explanations, thorough exams, compassionate care and strong surgical outcomes, with prompt help on weekends and holidays. A small number mentioned pricing concerns, occasional delays, isolated communication or cleanliness issues, and one report of insensitive background noise during euthanasia, but the overall sentiment is very positive.
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Last updated: 30 June 2026