292 reviews
Shop 3, 162 Boat Harbour Drive, Piabla QLD 4655
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness, compassion and clear communication, with many noting thoughtful follow‑up calls and even condolence messages after a loss. Reviews highlight skilled vets who are thorough and reassuring in emergencies, including Sunday and after‑hours situations, and who achieve good outcomes in surgery and hospital care. The front‑desk staff are frequently described as friendly, efficient and accommodating, and the clinic is noted as clean and welcoming. Many long‑term clients say they wouldn’t go anywhere else and recommend the practice highly.
💬Common Feedback & Suggestions
While most feedback is positive, several owners felt prices were high or not explained clearly upfront, citing costly quotes, add‑on consult/script fees and occasional perceptions of overcautious treatment plans. A few reviews reported brusque or rude interactions with specific clinicians or staff, and isolated concerns about misdiagnosis or inconsistent advice. There were also rare mentions of limited follow‑up in difficult cases or being asked to leave near closing. Overall sentiment is strongly favourable, with these issues appearing in a minority of experiences.
🏥Clinic Specialties
- Emergency and after‑hours care (including Sundays)
- Soft tissue surgery and hospitalisation
- End‑of‑life and euthanasia support
- Behaviour‑sensitive handling for reactive dogs
- Small mammal and avian care (rats, budgies, seabirds)
- Grooming services
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughVets#clearExplanations#followUpCalls#emergencyCare#sundayAvailability#handlesReactiveDogs#cleanFacility#longTermClients#griefSupport#reasonableWaitTimes#accommodatesNonRegulars#pricingConcerns#highQuotes#groomingAvailable
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate before treatment and clarify any consult or prescription‑writing fees to avoid bill surprises.
- Call ahead for emergencies or Sunday visits; they can often fit you in quickly but after‑hours or call‑out fees may apply.
- If your pet is anxious or reactive, let reception know in advance so the team can make handling and safety accommodations.
- Book early for grooming or busy periods, as they’re popular and may be flat out.
- If you’re expecting a follow‑up call or update, mention it at checkout and confirm the best contact number and time.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Adventureside Parking
509m294 Esplanade, Pialba QLD 4655, Australia
Skateside Parking
629m284 Esplanade, Pialba QLD 4655, Australia
Seafront Oval Parking
785mPialba QLD 4655, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Wide Bay Veterinary Surgery is at 5/53 Torquay Rd, Pialba QLD 4655 on the Fraser Coast. The easiest way to get there is to drive, as there isn’t a train/light-rail station within walking distance; if you’re using public transport, check Google Maps for the nearest bus route. Nearby parking includes Adventureside Parking (about a 6‑minute walk), Skateside Parking (about 8 minutes), and Seafront Oval Parking (about 10 minutes).
They’re open Monday to Friday 8:00 am – 5:30 pm, and Saturday and Sunday 8:00 am – 12:00 pm. Hours may change on public holidays, so call ahead to confirm before you visit.
You can contact Wide Bay Veterinary Surgery on (07) 4124 4874. For more information, visit https://www.widebayvets.com.au/.
To book, call the clinic and the team will schedule a time for you. For urgent or after‑hours concerns, call ahead first; for general enquiries you can also visit their website for details.
Consultation fees vary between clinics and aren’t government‑regulated in Australia, so call the clinic for a current quote. Medicare does not cover pets. For any procedure or surgery, ask for an itemised written estimate. If you attend after hours, be aware fees are typically higher. If you have pet insurance, ask about claim options, and whether payment‑plan choices (e.g. VetPay, Afterpay, GapOnly claims) are available—these vary by clinic.
Most Australian vets accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also support pet‑insurance gap claims or payment plans. As options vary, call ahead to confirm what this clinic accepts.
Yes—reviews indicate they provide help with emergencies and after‑hours cases, and they’re open on Sunday mornings. Always call ahead to confirm availability and any after‑hours or call‑out fees.
Yes—there are several nearby car parks: Adventureside Parking is about a 6‑minute walk, Skateside Parking about 8 minutes, and Seafront Oval Parking about 10 minutes from the clinic. Allow a little extra time and check local signage.
Based on reviews, the clinic provides emergency and after‑hours care, soft‑tissue surgery and hospitalisation, end‑of‑life and euthanasia support, behaviour‑sensitive handling for reactive dogs, small mammal and avian care (e.g. rats, budgies, seabirds), and grooming services.
Pet owners rate the clinic 4.6/5.0 from 154 reviews, praising the kind, compassionate team, thorough vets, clear communication, friendly front‑desk staff, and a clean, welcoming clinic. Many mention thoughtful follow‑up calls and good outcomes in emergencies and surgery, while some felt prices were high or not explained clearly and a few reported brusque interactions or inconsistent advice.
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Source: Google Maps
Last updated: 30 June 2026