179 reviews
34 Bourke Street, NSW 2830
#compassionateCare#friendlyStaff#clearCommunication+14
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the vets’ skill and outcomes, with multiple reports of accurate diagnoses, effective treatments and calm, compassionate care in emergencies. Many noted kind, patient staff who explain procedures clearly, and a particularly respectful approach to end-of-life care. Several long-term clients expressed strong trust, and some mentioned clean facilities and helpful follow-up.
💬Common Feedback & Suggestions
Common concerns centred on front-desk interactions, with repeated reports of rudeness or confrontational tone. Pricing attracted criticism for high costs, unexpected or larger-than-quoted bills, refusal of payment plans, and one account of a very delayed invoice. There were a few service slips such as an incorrect address for a home visit and an appointment cancellation, and isolated claims of missed or disputed diagnoses. Overall sentiment is mixed-to-positive, but administrative manner and billing transparency were the main pain points.
🏥Clinic Specialties
- Emergency and critical care
- Euthanasia and end-of-life support
- Equine medicine and pre-purchase exams
- Diagnostic imaging and blood tests
- Vaccinations and preventive care
- Microchipping and lost pet reunification
🏷️Keywords
#experiencedVets#emergencyCare#compassionateEuthanasia#clearCommunication#cleanFacilities#longTermClients#rudeReception#pricingConcerns#billingDisputes#paymentPlanDenied#surpriseBills#convenientParking#followUpCalls#houseCallIssues#equineServices#noRabbits
Overall Ratings
🐾Tips for Pet Owners
- Ask for a detailed written estimate and itemised invoice before treatment, and keep all receipts to avoid any billing confusion later.
- Confirm payment policies in advance (e.g., no payment plans) and discuss expected costs upfront, especially for procedures or hospital stays.
- For emergencies, call ahead—several reviewers were seen promptly and stabilised quickly when they arrived.
- If booking a home euthanasia, double-check the address and contact details on the day, and discuss any preferences (such as an outdoor setting).
- Request copies of diagnostics (X-rays, blood tests) or other documentation for your records and clarity.
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:30〜12:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Australian Heritage Motor Inn (Book Direct online from our website to save)
140mBook Direct from Our Own Website and Save, 216 Brisbane St, Dubbo NSW 2830, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Pet Medical Centre is at 27 Cobra Street, Dubbo NSW 2830, and the easiest way to get there is to drive because there’s no train or light-rail station within walking distance. If you’re using public transport, check Google Maps for the nearest bus route. Street parking is usually available nearby; for reference, the Australian Heritage Motor Inn is about a 2‑minute walk away.
Please call ahead to confirm current opening hours, as they may vary, and check the clinic’s website for any updates or holiday changes.
You can call the clinic on (02) 6884 9777. Their address is 27 Cobra Street, Dubbo NSW 2830, and the website is https://www.petmedicalcentre.com.au/?utm_source=google&utm_medium=organic&utm_campaign=gmb.
You can book by calling the clinic or by enquiring via their website. For urgent cases, call ahead before arriving so the team can prepare.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic and by the care your pet needs, so please call the clinic for a current consultation quote. For procedures or hospital stays, ask for a detailed written, itemised estimate beforehand. If emergency or after‑hours care is needed, be aware fees are typically higher. Medicare does not cover pets; consider whether your pet insurance can help and discuss any payment‑option questions with the clinic in advance.
Most Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some also process pet‑insurance gap claims or offer third‑party payment options; please call ahead to confirm what this clinic accepts and any policies on payment plans.
Yes—Pet Medical Centre provides emergency and critical care; please call ahead for triage and to confirm after‑hours availability and advice on what to do next.
Yes—parking is generally straightforward, with street parking available in the surrounding area; for orientation, the Australian Heritage Motor Inn is about a 2‑minute walk away. Always check local parking signs.
Their listed services include emergency and critical care, euthanasia and end‑of‑life support, equine medicine and pre‑purchase exams, diagnostic imaging and blood tests, vaccinations and preventive care, and microchipping with lost‑pet reunification.
Pet owners rate the clinic 3.8 out of 5.0 (71 reviews), praising the vets’ skill, clear explanations, compassionate care (including emergencies and end‑of‑life), and clean facilities. Common concerns mention front‑desk manner, pricing surprises or larger‑than‑quoted bills, and confusion around payment policies, so it’s wise to request itemised estimates and keep receipts.
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Last updated: 8 July 2026