2,495 reviews
1-15 Lexington Rd, Underwood QLD 4119
#compassionateCare#clearCommunication#frequentUpdates+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and vets who take time to explain diagnoses and treatment options without rushing appointments. Many cited excellent outcomes across procedures (including desexing and complex surgeries), gentle handling of anxious pets, and clear communication. Reviewers also liked the reasonable pricing mentioned by several, the availability of payment plans, and the convenience of being attached to a pet store, which some found clean, tidy and well stocked.
💬Common Feedback & Suggestions
While the feedback is overwhelmingly positive, a few reviewers reported concerns. There were isolated complaints about medication pricing and dispensing fees, one mention of a rude receptionist interaction, and an older comment about limited availability/closures. One owner described a distressing experience around hospitalisation requirements focused on crate training, and another felt a diagnosis was off before seeking a second opinion. Overall, these were in the minority compared with many strong endorsements.
🏥Clinic Specialties
- Desexing and surgical procedures
- Cryptorchid (retained testicle) surgery
- Dermatology and allergy management
- Diabetes and chronic disease care
- Emergency and urgent care
- Avian care and wing trimming
🏷️Keywords
#compassionateCare#clearCommunication#unrushedAppointments#friendlyStaff#knowledgeableVets#reasonablePricing#paymentPlans#inStoreConvenience#emergencyCare#seniorPetCare#allergyTreatment#surgerySuccess#euthanasiaSupport#pricingConcerns
Overall Ratings
🐾Tips for Pet Owners
- Ask about payment plans and any member discounts with the adjoining pet store to help with affordability.
- Bring questions—vets here are praised for detailed explanations and will take time to discuss options.
- Let the team know if your pet is anxious; they are patient and will help keep pets comfortable during exams and tests.
- If filling medications, request a cost breakdown or a script to compare prices, as a few reviewers flagged higher medication costs or dispensing fees.
- Book ahead and confirm hours, and consider using email for documents and follow‑ups, which reviewers found responsive.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Springwood park 'n' ride B
772mPacific Highway off-ramp, near, Baker St, Springwood QLD 4127, Australia
Baker St Parking
797mBaker St, Slacks Creek QLD 4127, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Our Vet Underwood is at 183 Kingston Road, Underwood QLD 4119. The closest public transport is Trinder Park train station, about a 27‑minute walk (approx. 2.1 km), with Woodridge train station around a 29‑minute walk. As it’s a long walk, consider driving or planning a bus via Google Maps. Nearby car parks include Springwood park 'n' ride B (~10 minutes’ walk) and Baker St Parking (~10 minutes’ walk).
They’re open Monday to Thursday, 8:30 am – 5:30 pm, and closed Friday, Saturday and Sunday. Hours can change on public holidays, so call ahead to confirm.
Call (07) 3387 6355 or visit their website: https://www.ourvet.com.au/pages/clinics/underwood?utm_source=googlemybusiness&utm_medium=organic
You can book by calling the clinic or visiting their website to enquire about available times and services.
Veterinary fees in Australia aren’t regulated by a government schedule and Medicare doesn’t cover pets, so prices vary by clinic and service. For the most up‑to‑date consultation fee, call the clinic and ask for a current quote, and request an itemised written estimate for any procedure (including tests, medications, anaesthesia and aftercare). If you have pet insurance or are considering payment‑plan options (e.g. VetPay, Afterpay, GapOnly), ask how claims or payments can be managed.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some offer pet‑insurance gap claims or payment plans—call ahead to confirm what’s available at this clinic.
They provide emergency and urgent care services, but published opening hours are Monday–Thursday only; there’s no listed after‑hours service. For urgent situations, call ahead; outside opening times, seek a 24/7 emergency vet and phone before travelling.
Yes—Springwood park 'n' ride B is about a 10‑minute walk (~772 m) and Baker St Parking is about a 10‑minute walk (~797 m).
Services listed include desexing and surgical procedures, cryptorchid (retained testicle) surgery, dermatology and allergy management, diabetes and chronic disease care, emergency and urgent care, and avian care with wing trimming. Compassionate euthanasia support is also referenced.
Pet owners rate it 4.5/5.0 from 101 reviews, praising the friendly, caring team, unrushed appointments with clear explanations, gentle handling of anxious pets, good outcomes for surgeries (including desexing), reasonable pricing mentioned by several, payment‑plan availability, and the convenience of being attached to a pet store. A minority raised concerns about medication pricing/dispensing fees, an isolated rude interaction, earlier limited availability/closures, a hospitalisation/crate‑training concern, and one case of an off diagnosis.
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Last updated: 30 June 2026