417 reviews
The Centre @ Springwood, 1-15 Lexington Rd, Underwood QLD 4119
#compassionateCare#specialistSurgery#clearCommunication+13
Animal Emergency Service - Underwood
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and calm professionalism during stressful emergencies. Many highlighted fast triage, clear explanations of options and costs, and frequent updates via calls, texts and even photos while pets stayed in hospital, with reassuring follow‑ups after discharge. Serious issues like seizures, poisonings, allergic reactions, trauma and surgical problems were handled confidently, including ICU care when needed. The environment was described as clean, comfortable and well‑organised, with staff helpful even on public holidays and late at night.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few mentioned longer waits at peak times due to triage and, on occasion, a crowded car park. Costs were a concern for some, including one report of a large prepayment/deposit and another feeling a quote was high or not adjusted after treatment; others noted pricing was reasonable and appreciated payment options. There was an isolated complaint about a treatment outcome (ear haematoma) and a comment about finance/SMS communication feeling unclear. Clearer, itemised estimates, upfront discussion about any required deposits, and setting expectations about triage‑based wait times would address most of the rare concerns.
🏥Clinic Specialties
- Poisoning and toxin management
- Trauma and wound care
- Emergency surgery and procedures
- Critical care and ICU monitoring
- Neurology and seizure care
- End-of-life and palliative support
🏷️Keywords
#compassionateCare#clearCommunication#frequentUpdates#fastTriage#followUpTexts#afterHoursAndPublicHolidays#affordableForMany#someFindItExpensive#transparentCosts#paymentOptionsAvailable#waitTimesVary#calmCleanEnvironment#assistanceWithInsurance#endOfLifeCare#wildlifeAndExoticsFriendly#upfrontDeposits
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for triage advice and to let the team know you’re on your way, especially late at night or on public holidays.
- Bring your pet insurance details; staff can help process claims and provide the paperwork.
- Discuss budget early, ask for an itemised estimate, and clarify any deposits or payment options before treatment starts.
- Peak times can involve waits due to triage; ask for an estimated wait time and request help unloading if parking is busy or your pet is hard to move.
- If your pet is admitted, request update preferences—this clinic regularly provides texts, calls and even photos.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜08:00 | |||||||
| 18:00〜23:59 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Service - Underwood is at 1-15 Lexington Rd, Underwood QLD 4119. By public transport, Springwood station (bus) is about a 3-minute walk away (approximately 212 m). If you’re driving, nearby parking includes Springwood park 'n' ride A (about a 2-minute walk), Baker St Parking (about 3 minutes) and Springwood park 'n' ride B (about 4 minutes).
They are open 6:00 pm to 8:00 am on weekdays and 24 hours on Saturdays and Sundays. As hours can occasionally change, check their website before you travel.
Call (07) 3423 1888 for emergencies, triage advice or general enquiries. You can also visit https://animalemergencyservice.com.au/aes_location/underwood for location details and updates.
For emergencies you can come straight in; if it’s safe, call ahead for triage advice and to let the team know you’re on your way. Walk-ins are prioritised by medical urgency, and you can find directions and information on their website.
Veterinary fees in Australia aren’t regulated and vary by clinic and case, and Medicare doesn’t cover pets, so call the clinic for a current consultation quote. As an emergency/after-hours hospital, fees are typically higher outside normal business hours. Ask for an itemised written estimate for any procedures, discuss your budget and any required deposits, and check how your pet insurance might help; some clinics also offer payment‑plan options or gap claims—ask what’s available.
Most Australian vet clinics accept EFTPOS, Visa/Mastercard and tap-and-go (Apple Pay/Google Pay), and some offer pet-insurance gap claims or payment plans. Please call ahead to confirm what this clinic currently accepts.
Yes—Animal Emergency Service - Underwood is a dedicated after-hours emergency hospital. They handle poisoning and toxin exposure, trauma and wound care, emergency surgery, critical care and ICU monitoring, seizure and neurology cases, and compassionate end-of-life support; if you’re on your way, call ahead for triage advice so the team can prepare.
Yes—parking is close by, including Springwood park 'n' ride A about a 2-minute walk from the clinic. Baker St Parking (about 3 minutes) and Springwood park 'n' ride B (about 4 minutes) are also nearby. Reviews note parking can be busy at peak times, so allow extra time and ask staff for help unloading if needed.
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Last updated: 30 June 2026