225 reviews
Cnr Kessels Rd Springfield St, MacGregor QLD 4109
#compassionateCare#gentleHandling#friendlyStaff+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, caring team and the vets’ professionalism, with multiple mentions of compassionate support during difficult visits. Outcomes were highlighted for dental extractions, vaccinations and ear infection treatment, and several reviewers noted the clinic’s gentle handling of anxious pets. A clean facility and the ability to secure same‑day help in urgent situations also stood out. Many reviewers said they would return and recommended the clinic to others.
💬Common Feedback & Suggestions
Critical feedback centred on phone and booking issues, including difficulties reaching the clinic, missed reminder calls and a missed appointment linked to the phones being off. One reviewer also felt their visit wasted time and money. Aside from these points, the tone of reviews is overwhelmingly positive about staff attitude and care quality.
🏥Clinic Specialties
- Dentistry and dental extractions
- Vaccinations and preventive care
- Ear infection diagnosis and treatment
- Low-stress handling for anxious pets
- Compassionate euthanasia and end-of-life support
🏷️Keywords
#compassionateCare#friendlyStaff#helpfulTeam#skilledVets#goodOutcomes#lowStressHandling#cleanFacilities#sameDayAppointments#clearCommunication#loyalCustomers#highlyRecommended#phoneLineIssues#bookingProblems#valueConcerns
Overall Ratings
🐾Tips for Pet Owners
- If you need an urgent or same‑day appointment, call early and mention it’s time‑sensitive—several reviewers were seen quickly.
- If you don’t receive a reminder, ring to confirm your appointment details the day before or the morning of, as a few reviewers noted phone/booking hiccups.
- Let the team know if your pet is anxious; reviewers found the staff very accommodating and gentle with nervous animals.
- For dental work, ask about pre‑op and post‑op care instructions—owners reported smooth recoveries after extractions.
- For end‑of‑life care, discuss options by phone; compassionate same‑day support was noted in reviews.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
5-Fluorouracil (5-FU) Toxicosis
Abscessation
Acetaminophen (APAP) Toxicosis
Actinomycosis and Nocardia
Acute Abdomen
Acute Diarrhea
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - 567 Kessels Road, Macgregor Car Park
231m567 Metroad 2, MacGregor QLD 4109, Australia
MacGregor park ‘n’ ride
342mKessels Rd, Upper Mount Gravatt QLD 4122, Australia
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Our Vet Macgregor is at 583-585 Kessels Road, Macgregor QLD 4109 in Brisbane. The closest public transport is Altandi train station, about a 29‑minute walk, with Sunnybank station about a 34‑minute walk. Because it’s a longer walk, driving or catching a bus is usually easier—plan bus routes with Google Maps. Nearby parking includes Secure Parking – 567 Kessels Road (about a 3‑minute walk, 24‑hour access) and the MacGregor park ’n’ ride (about a 4‑minute walk).
They’re open Monday to Friday, 9:00 am to 5:00 pm, and closed on Saturday and Sunday.
You can call the clinic on (07) 3420 2855. For more information, visit their clinic page: https://www.ourvet.com.au/pages/clinics/macgregor?utm_source=googlemybusiness&utm_medium=organic
The easiest way to book is to call the clinic during opening hours. You can also visit their clinic webpage to learn more and get in touch. If your pet needs same‑day attention, call early and mention it’s time‑sensitive; reviewers noted they could often secure prompt help. If you don’t receive a reminder, it’s wise to confirm your booking details the day before.
Veterinary fees in Australia aren’t government‑regulated and vary by clinic, and Medicare doesn’t cover pets, so call the clinic for a current consultation quote. For any procedures, ask for an itemised written estimate. Pet insurance may help with eligible costs, and some clinics offer payment plans or insurance gap claims—ask what’s available when you enquire.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay); some also offer pet‑insurance gap claims (e.g. GapOnly) or payment plans (e.g. VetPay, Afterpay). Please call ahead to confirm what this clinic accepts.
The clinic offers dentistry (including dental extractions), vaccinations and preventive care, ear infection diagnosis and treatment, low‑stress handling for anxious pets, and compassionate euthanasia and end‑of‑life support.
Yes—Secure Parking at 567 Kessels Road is about a 3‑minute walk with 24‑hour access, and the MacGregor park ’n’ ride is about a 4‑minute walk.
Pet owners rate the clinic 4.6 out of 5 (20 reviews). Feedback highlights a friendly, caring team, professional vets, gentle handling of anxious pets, clean facilities, and good outcomes for dental work, vaccinations and ear infections, with several noting they received same‑day help when needed. Common suggestions mention phone/booking hiccups, including difficulties reaching the clinic and missed reminders, and one comment about value for money.
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Last updated: 30 June 2026