17 reviews
1-15 Lexington Rd, Underwood QLD 4119
#dentalSpecialists#compassionateCare#thoroughConsultations+11
Veterinary Specialist Services - Underwood
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s exceptional clinical skill and compassionate bedside manner across emergencies, ICU and a wide range of specialties. Many report excellent surgical outcomes (including TPLO, spinal/IVDD, oncology and ophthalmology cases), clear explanations of options without pressure, and frequent updates that helped them feel reassured. Several comments highlight how staff supported families through difficult moments and end‑of‑life care with empathy.
💬Common Feedback & Suggestions
While reviews are largely very positive, recurring concerns include long waits, booking delays and occasional difficulty getting callbacks or emails, especially around follow‑up and discharge. Pricing is a common pain point, with some citing high fees or unexpected add‑on costs (aftercare imaging, bandage changes, medications). A few reviewers described brusque front‑desk interactions, and isolated clinical issues were noted, including one report of a surgical burn and a case of kennel cough after a visit. Overall sentiment remains strongly favourable despite these outliers.
🏥Clinic Specialties
- Orthopaedic surgery including TPLO
- Spinal and IVDD surgery
- Cardiology and heart disease management
- Oncology and cancer surgery/chemotherapy
- Ophthalmology and eye surgery
- Emergency and ICU critical care
🏷️Keywords
#compassionateCare#specialistSurgery#clearCommunication#regularUpdates#endOfLifeSupport#emergencyCare#icuCare#cardiologyExpertise#spinalSurgery#orthopaedicExpertise#friendlyReception#longWaits#appointmentDelays#priceConcerns#unexpectedCharges#cleanFacilities
Overall Ratings
🐾Tips for Pet Owners
- Ask for a detailed written estimate that includes likely aftercare costs (follow‑up imaging, bandage changes and medications) to avoid bill surprises.
- If timing is tight, book a firm discharge time to minimise the wait at pick‑up, and confirm the best number/email for updates.
- For anxious pets or small mammals, request a quiet room on arrival rather than waiting in the main lobby.
- Allow extra time for potential waits, especially during busy periods such as after‑hours and weekends.
- If you haven’t received expected results or instructions, follow up promptly by phone and ask for confirmation in writing.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Aortic Stenosis
Aortic Thromboembolism
Arteriovenous Fistula and Arteriovenous Malformation
Ascites
Atrial Fibrillation and Atrial Flutter
Atrial Premature Complexes
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 07:30〜18:30 | |||||||
| 08:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Veterinary Specialist Services - Underwood is at The Centre @ Springwood, 1-15 Lexington Rd, Underwood QLD 4119. It’s about a 2‑minute walk (roughly 191 m) from Springwood bus station. If you’re driving, nearby parking is available at Springwood park 'n' ride A (about 1 minute’s walk), Baker St Parking (about 3 minutes), and Springwood park 'n' ride B (about 3 minutes).
They’re open Monday to Friday 7:30 AM – 6:30 PM and Saturday 8:00 AM – 12:00 PM, and closed on Sunday. Public holiday hours may differ, so check ahead.
Call (07) 3841 7011 or visit https://www.vss.net.au/underwood-hospital.html?utm_source=google&utm_medium=organic&utm_campaign=gbp_underwood_hospital for information.
To book, please call the clinic or visit their website for appointment and enquiry options. For urgent cases, call ahead before travelling.
Veterinary fees in Australia aren’t government‑regulated and there’s no published fee schedule, and Medicare doesn’t cover pets, so consultation prices vary. For the most up‑to‑date quote, call the clinic and ask for an itemised written estimate for any procedures (including likely aftercare such as imaging, bandage changes and medications). If emergency or after‑hours care is needed, be aware fees are typically higher. Pet insurance and payment‑plan options exist in Australia; check your policy and ask the clinic what they can support.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what’s available on the day.
The hospital provides emergency and ICU critical care services. For availability outside standard hours and where to present in an emergency, please call ahead or check the website, noting that after‑hours fees are usually higher.
Yes, parking is close by at Springwood park 'n' ride A (about 1 minute’s walk), Baker St Parking (about 3 minutes), and Springwood park 'n' ride B (about 3 minutes).
They offer orthopaedic surgery (including TPLO), spinal and IVDD surgery, cardiology and heart disease management, oncology with surgery/chemotherapy, ophthalmology and eye surgery, and emergency/ICU critical care.
Pet owners rate it highly at 4.6/5 (417 reviews), praising exceptional clinical skill, compassionate care, clear explanations and regular updates, with many strong outcomes across orthopaedics, spinal/IVDD, oncology and ophthalmology. Common feedback includes longer waits or booking delays, communication follow‑up issues at times, and pricing concerns or unexpected add‑on costs; overall sentiment remains very positive.
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Last updated: 30 June 2026