99 reviews
195 Middle Street, Cleveland QLD 4163
#compassionateCare#friendlyStaff#thoroughExams+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s caring, compassionate manner and the way vets and nurses take time to explain things clearly without rushing. Many highlighted strong clinical knowledge, attentive post-op care and thoughtful touches like follow-up calls and even take-home photos. Booking was often described as easy, with help available on short notice (including Saturdays). A large number of reviewers said they highly recommend the clinic and remain loyal over years.
💬Common Feedback & Suggestions
Reviews were largely positive, but several owners felt prices were high or poorly explained, citing examples such as an expensive desexing quote, added testing for overdue heartworm injections, and being charged a full fee for a partial nail trim; some also complained about membership auto-renewal and cancellation terms, and perceived upselling. A few reported inconsistent experiences with individual vets, including rough handling, not listening, and once being refused entry during a vaccination; one visit felt delayed when prior records weren’t on hand. One older comment noted no avian vet at that time, though more recent feedback mentions avian care.
🏥Clinic Specialties
- Avian and bird medicine
- Soft tissue surgery and post-op care
- Dermatology and skin issues
- End-of-life and euthanasia support
- Puppy school and early training
- Preventive care and vaccinations
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#notRushedConsults#knowledgeableVets#longTermLoyalty#highlyRecommended#avianVetAvailable#surgeryAndPostOpCare#followUpCalls#easyBooking#saturdayAppointments#priceConcerns#membershipIssues#upsellingConcerns#roughHandlingReports
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemised estimate up front (e.g., desexing, heartworm injections, nail trims) and clarify any protocols or extra tests that may apply if you’re overdue.
- If you want to be present for vaccinations or procedures, confirm the clinic’s policy beforehand, as one reviewer reported being refused entry during a vaccination.
- Bring or transfer your pet’s medical history ahead of time to avoid delays if you’ve seen another vet previously.
- If cost is a concern, discuss available financial options, price matching, or membership savings before treatment.
- For birds or specific vets, book ahead and confirm availability, though same-day or Saturday help may be possible in urgent cases.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Aortic Stenosis
Aortic Thromboembolism
Arteriovenous Fistula and Arteriovenous Malformation
Ascites
Atrial Fibrillation and Atrial Flutter
Atrial Premature Complexes
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜12:00 | |||||||
| 08:00〜18:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Greencross Vets Cleveland is at 42 Shore St West, Cleveland QLD 4163. The clinic is about a 12‑minute walk from Ormiston train station and around a 13‑minute walk from Cleveland train station. If you’re driving, street parking is typically available in this suburb—check local signage.
They’re open Monday to Friday 8:00 AM – 6:00 PM and Saturday 8:00 AM – 12:00 PM; Sunday closed. Hours may change on public holidays, so call ahead to confirm.
You can call the clinic on (07) 3472 1980 or visit their website: https://www.greencrossvets.com.au/vets/cleveland/?utm_source=google&utm_medium=organic&utm_campaign=local_seo&utm_term=cleveland
You can book online via their website or call the clinic to arrange a time. For birds or a specific vet, it’s best to book ahead; same‑day or Saturday slots may be possible subject to availability.
Veterinary fees in Australia aren’t regulated by a government fee schedule and Medicare doesn’t cover pets, so consultation costs vary. Call the clinic for a current quote and ask for an itemised written estimate for any procedures. If cost is a concern, consider pet insurance and ask about general payment‑plan options.
Australian vet clinics commonly accept EFTPOS, Visa/Mastercard and tap‑and‑go (Apple Pay/Google Pay), and some support pet‑insurance gap claims or payment plans; call ahead to confirm what this clinic accepts.
Available services include avian and bird medicine, soft tissue surgery with attentive post‑op care, dermatology and skin issue management, end‑of‑life and euthanasia support, puppy school and early training, and preventive care and vaccinations.
Yes—avian and bird medicine is offered at this clinic. For other exotic species, call ahead to confirm availability and the right clinician.
Yes—no nearby paid car park was found, but street parking is typically available around the clinic; please check local signage for time limits.
The clinic holds a 4.4/5.0 rating from 111 reviews, with praise for caring, compassionate staff, clear communication, not‑rushed consults, strong clinical knowledge, attentive post‑op care, follow‑up calls, and easy booking including Saturdays. Some reviewers felt prices were high or not clearly explained, mentioned membership auto‑renewal/cancellation concerns and perceived upselling, and reported a few inconsistent experiences (e.g., rough handling, not listening, one vaccination where entry was refused). An older comment noted no avian vet then, while more recent feedback mentions avian care.
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Other veterinary clinics near Cleveland
131 reviews
73 Shore Street West, Cleveland QLD 4163
#compassionateCare#friendlyStaff#knowledgeableVets+13
Source: Google Maps
Last updated: 30 June 2026