5.0
22 reviews
30 Putiki Road, Ostend, 1081, New Zealand
#experiencedVets#professionalTeam#compassionateCare+12
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team as experienced, professional, kind and genuinely caring, with many comments about reassuring communication and staff who understand how much pets mean to their families. Several reviews describe strong clinical confidence, from urgent trauma care and problem-solving through to thorough checks, treatment explanations and advice. People also valued fast emergency help, same-day appointments where possible, and after-hours support over a holiday weekend.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, with very few recurring concerns. The main issue raised was pricing: one owner felt that, as the only vet on the island, the clinic could charge what it wanted and worried about the bottom line, while still acknowledging the staff were competent, dedicated and friendly. Cleanliness and premises were only mentioned briefly, but those comments were positive.
🏥Clinic Specialties
- Emergency and urgent veterinary care
- Cat handling and thorough check-ups
- Dog trauma recovery and ongoing care
- Multi-species care for dogs, cats and chickens
- Treatment planning and owner advice
- In-clinic tests, procedures and interventions
🏷️Keywords
#compassionateCare#professionalTeam#experiencedVets#clearCommunication#emergencyAppointments#sameDayAppointments#afterHoursSupport#thoroughChecks#trustedByOwners#friendlyStaff#knowledgeableTeam#personalService#wellEquippedClinic#pricingConcern#longTermClients#stressReducedVisits
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- For urgent issues, contact the clinic promptly; reviewers describe fast emergency appointments and helpful after-hours advice.
- If your pet is anxious or difficult to handle, mention this when booking, as owners praised the team for managing challenging pets with care.
- Ask the vet or nurse to talk through treatment options, as reviews suggest they take time to explain care and next steps.
- Book ahead where you can, but same-day appointments may be available according to reviewers.
- If cost is a concern, ask for an estimate and discuss options upfront, as pricing was the one notable concern raised.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
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No condition data available yet
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Waiheke Veterinary Service is in Ostend, Waiheke, Auckland 1081. No train, ferry or light-rail station was found within walking distance, so driving or checking Google Maps for the nearest bus route is usually the most practical option; street parking is typically available in the suburb, but check local signage when you arrive.
Waiheke Veterinary Service is open Monday to Friday from 8:00 am to 5:00 pm, and Saturday from 9:00 am to 1:00 pm. Sunday hours are not listed in the provided clinic information, so call ahead to confirm availability before visiting.
You can contact Waiheke Veterinary Service by calling (09) 372 8387. You can also visit the clinic website at http://www.vetsonwaiheke.co.nz/ for more information.
To book an appointment at Waiheke Veterinary Service, call the clinic or use the contact details on its website. Reviewers mention same-day appointments may be available where possible, so contact the clinic promptly if your pet needs timely care.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Waiheke Veterinary Service for a current quote, and for procedures ask for an itemised written estimate before treatment; after-hours or emergency support is typically more expensive. Pet owners may also wish to ask generally about private pet insurance or payment-plan options, as ACC does not cover pets.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and cash, but payment methods can vary. Call ahead to confirm what Waiheke Veterinary Service accepts and whether any pet-insurance claim support or payment-plan options are available.
Reviews describe Waiheke Veterinary Service as helping with emergency appointments, urgent trauma care and after-hours support over a holiday weekend. For any urgent issue, call to enquire as soon as possible and follow the clinic's advice on whether your pet should be seen immediately.
Waiheke Veterinary Service is rated 5 out of 5 from 22 reviews in the provided data. Pet owners praised the team as experienced, professional, kind and caring, with strong feedback for communication, clinical confidence, urgent support and same-day availability where possible; pricing was the main concern raised by one reviewer.
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Last updated: 16 July 2026