5.0
22 reviews
30 Putiki Road, Ostend, 1081, New Zealand
#compassionateCare#professionalTeam#experiencedVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team as experienced, knowledgeable, professional and genuinely caring. Several reviews describe strong clinical confidence, including emergency care, thorough checks, clear treatment discussions, and support through serious or stressful situations. The staff were repeatedly described as friendly, welcoming, compassionate and attentive, with many owners saying they trust the team deeply with their pets.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, with very few concerns raised. The main criticism was about pricing, with one owner feeling that being the only vet on the island may allow higher charges, even while acknowledging the team’s care and dedication. A few comments highlight convenience positively rather than negatively, especially same-day appointments, fast emergency care and after-hours help.
🏥Clinic Specialties
- Emergency and urgent care
- Cat handling and care
- Dog injury and recovery support
- Multi-pet family care
- Chickens and small animal care
- Treatment advice and follow-up support
🏷️Keywords
#experiencedVets#professionalTeam#compassionateCare#friendlyStaff#clearCommunication#emergencyAppointments#sameDayAppointments#thoroughChecks#trustedCare#knowledgeableTeam#afterHoursSupport#wellEquippedClinic#islandVet#priceConcern#highlyRecommended
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- For urgent issues, contact the clinic promptly, as reviews mention fast emergency appointments and after-hours advice.
- If your pet is nervous or difficult to handle, let the team know; owners reported careful, reassuring handling.
- Ask about treatment options and follow-up care, as reviewers valued the clear discussions and advice.
- Book early when possible, although several owners found same-day appointments were often available.
- If cost is a concern, ask for an estimate before treatment, as pricing was the one recurring caution raised.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vets on Waiheke Ltd is in Ostend, Waiheke, Auckland 1081. No train, ferry or light-rail station was found within walking distance, so driving or checking Google Maps for the nearest bus route is the most practical option; street parking is typically available in Ostend, but check local signage before leaving your vehicle.
Vets on Waiheke Ltd is open Monday to Friday from 8:00 am to 5:00 pm, and Saturday from 9:00 am to 1:00 pm. The clinic is not listed as open on Sunday, so call ahead to confirm holiday hours or any changes before visiting.
You can contact Vets on Waiheke Ltd by calling (09) 372 8387 or visiting its website at http://www.vetsonwaiheke.co.nz/. Use the phone number for appointments, urgent questions, current fees and opening-hour confirmation.
To book an appointment at Vets on Waiheke Ltd, call the clinic or use the contact details on its website. Reviews mention same-day appointments and prompt urgent care, but availability can change, so book early where possible and call to enquire if your pet needs to be seen quickly.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Vets on Waiheke Ltd for a current quote, and for procedures ask for an itemised written estimate before treatment; after-hours or urgent care is typically higher than a standard daytime consult. Pet owners in New Zealand generally rely on private pet insurance or payment-plan options, so ask in general terms what claim support or payment arrangements may be available.
Most New Zealand vet clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay and cash, but you should call ahead to confirm what Vets on Waiheke Ltd currently accepts. Some clinics may also support pet-insurance claims or payment plans, so ask before your appointment if that matters for your budget.
Reviews mention emergency appointments, fast urgent care and after-hours advice from Vets on Waiheke Ltd. If your pet has an urgent issue, call to enquire as soon as possible so the team can advise whether to come in, arrange care, or direct you to the most appropriate emergency option.
Street parking is typically available around Ostend, Waiheke, near Vets on Waiheke Ltd. No nearby paid parking lot was found in the supplied Google Places parking search, so allow a little extra time and check local parking signs before your visit.
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Last updated: 16 July 2026