73 reviews
37 Old Taupo Road, Mangakakahi, 3015, New Zealand
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team for warm, compassionate handling of pets and people, especially with anxious animals, elderly pets, surgery recoveries and end-of-life situations. Many reviews describe vets and nurses taking time to explain options, answer questions, follow up after procedures, and provide practical support such as helping with recovery clothing or nervous pets. Several owners also highlighted good outcomes, including successful treatment after illness, injury, desexing, X-rays, wound care and emergency or after-hours attention.
💬Common Feedback & Suggestions
The reviews are strongly positive overall, but a small number raise serious concerns about misdiagnosis, unclear treatment planning, a perceived focus on money, and one after-hours refusal for an injured cat. Reception experiences are mostly praised, though one reviewer reported repeated poor encounters with a rude and unhelpful receptionist. Pricing is usually described as fair when mentioned, but a couple of owners felt costs were not matched by clear answers or effective care.
🏥Clinic Specialties
- Desexing and surgical aftercare
- Emergency and after-hours care
- Small animal medicine for cats and dogs
- Guinea pig care
- Care for anxious or nervous pets
- End-of-life support and cremation guidance
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#surgicalAftercare#anxiousPetHandling#emergencyCare#afterHoursCare#fairPricing#promptAppointments#longTermClients#helpfulReception#treatmentOptions#followUpCare#endOfLifeSupport#misdiagnosisConcerns#receptionIssues
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- If your pet is anxious or difficult to handle, tell the team beforehand; reviewers describe staff adapting their approach with patience and treats.
- For surgery or desexing, ask about recovery clothing, wound care and follow-up, as several owners valued the post-op support.
- If attending after hours or near closing, call first and explain the urgency clearly, as experiences with emergency access were mixed.
- Ask the vet to explain the diagnosis, treatment options and estimated costs in detail, especially for surgery or complex cases.
- For end-of-life appointments, allow extra time; reviewers said the team was supportive and did not rush goodbyes.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:00 | |||||||
| 08:00〜18:00 | |||||||
| 09:00〜14:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
French auto
734m52 Pururu Street, Mangakakahi, Rotorua 3015, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VetPlus - Rotorua Pets is in Mangakakahi, Rotorua, Bay of Plenty 3015. No train, ferry or light-rail station was found within walking distance, so driving is likely the most straightforward option; street parking is typically available in this suburb, but check local signage when you arrive. For public transport, check Google Maps for the nearest Rotorua bus route before you travel.
VetPlus - Rotorua Pets is open Monday 8:00 am-5:00 pm, Tuesday 8:00 am-6:00 pm, Wednesday 8:00 am-5:00 pm, Thursday 8:00 am-6:00 pm, Friday 8:00 am-5:00 pm, and Saturday 9:00 am-2:00 pm. No Sunday hours were provided, so call ahead to confirm availability before visiting.
You can contact VetPlus - Rotorua Pets by calling (07) 348 9589 or visiting their website at http://www.vetplus.co.nz/.
To book an appointment at VetPlus - Rotorua Pets, call the clinic or use the contact options on their website. If your pet is anxious, elderly, recovering from surgery, or needs urgent attention, mention this when booking so the team can advise on timing and preparation.
Consultation fees vary by clinic in New Zealand and are not government-regulated. Call VetPlus - Rotorua Pets for a current quote, and for surgery, X-rays, wound care or other procedures, ask for an itemised written estimate before treatment begins. After-hours or emergency care is typically more expensive than standard appointments. Pet owners generally rely on private pet insurance or payment-plan options, where available, so ask what options may suit your situation.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash, but payment options can vary by clinic. Call ahead to confirm what VetPlus - Rotorua Pets accepts, and ask whether insurance claims or payment-plan options are available if you need them.
Review data mentions emergency and after-hours care at VetPlus - Rotorua Pets, including positive experiences with urgent attention, but also mixed feedback about access after hours. If your pet needs urgent help, call first, explain the situation clearly, and ask whether the clinic can see your pet or recommend the appropriate emergency option.
VetPlus - Rotorua Pets is described as providing small animal medicine for cats and dogs, desexing and surgical aftercare, X-rays, wound care, support for anxious or nervous pets, guinea pig care, and end-of-life support with cremation guidance. For a specific condition or species, call to enquire before booking.
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Source: Google Maps
Last updated: 16 July 2026