4.3
32 reviews
24 Lincoln Road, 5810, New Zealand
#compassionateCare#empatheticStaff#clearCommunication+13
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What owners say
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the clinic for skilled, compassionate care, especially when pets were seriously injured, unwell, recovering from surgery, or needing ongoing support. Many reviews describe strong outcomes after knee, dental, thyroid, orthopaedic, wound and emergency treatment, with several owners saying their pets recovered dramatically or had a better quality of life. The team was also frequently described as friendly, caring, professional and willing to explain options, with a noticeable holistic or natural-treatment approach valued by many clients.
💬Common Feedback & Suggestions
The main recurring concern was cost transparency, with several owners saying final bills were much higher than expected, extras were pushed, or fees and missed-appointment charges were not clearly communicated. A smaller number of reviews described rude or uncaring communication, disappointment with cancellation handling, website hours not being up to date, stock shortages, or not being able to accompany a pet through treatment. Overall, the majority of reviews are positive, but the negative feedback is concentrated around billing, upfront consent, and communication when problems arise.
🏥Clinic Specialties
- Holistic and natural veterinary care
- Surgery and post-operative recovery
- Emergency and after-hours care
- Dental treatment and extractions
- Skin, allergy and chronic condition management
- Orthopaedic and injury care
🏷️Keywords
#compassionateCare#holisticCare#skilledSurgery#emergencyCare#afterHoursSupport#friendlyStaff#clearExplanations#strongRecoveryOutcomes#dentalCare#skinAllergyCare#chronicConditionCare#costTransparencyConcerns#unexpectedBills#communicationConcerns#longTermLoyalty#highRecommendability
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Ask for a written estimate and request a phone call before any treatment that could increase the bill.
- If you prefer natural or holistic options, mention this early, as many reviewers valued that approach here.
- For urgent or after-hours issues, call first; several owners said the team helped outside normal hours, but availability may vary.
- Check current opening hours directly by phone before travelling, as one review noted outdated online hours.
- Discuss aftercare, diet, and follow-up costs before leaving, especially after surgery, dental work, or ongoing skin and allergy treatment.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:30〜17:30 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VetCare Masterton is in Masterton, Wellington 5810, but a street address was not provided in the source data. No train, ferry or light-rail station was found within walking distance, so driving is likely the simplest option; street parking is typically available nearby, but check local signage, or use Google Maps to find the nearest bus route before travelling.
VetCare Masterton is open Monday to Friday from 8:30 am to 5:30 pm and Saturday from 9:00 am to 12:00 pm. Sunday hours were not listed, so call ahead to confirm current hours before visiting, especially for urgent care.
You can contact VetCare Masterton by phone on (06) 377 7955, or visit the clinic website at https://www.vetcarevets.co.nz/. Calling is the best option for urgent questions, bookings, current hours and fee estimates.
To book an appointment at VetCare Masterton, contact the clinic directly through its phone line or website. If your pet needs urgent, emergency or after-hours help, call first so the team can advise whether they are available and what to do next.
Consultation fees at VetCare Masterton may vary because veterinary fees in New Zealand are set by each clinic and are not government regulated. Call the clinic for a current quote, and for surgery, dental work, chronic-condition treatment or other procedures, ask for an itemised written estimate and consent process before treatment goes ahead. After-hours or emergency care is typically more expensive than standard consultations. Pet owners in New Zealand generally rely on private pet insurance or payment-plan options, where available, rather than ACC or a public veterinary fee scheme.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash, but specific payment options can vary. Call ahead to confirm what VetCare Masterton currently accepts and whether any pet-insurance claim support or payment-plan options are available.
VetCare Masterton is associated with emergency and after-hours care in the review summary, with several owners saying the team helped outside normal hours. Availability may vary, so call first for urgent cases and ask what after-hours fees, wait times and referral arrangements may apply.
VetCare Masterton is known in the provided review summary for holistic and natural veterinary care, surgery and post-operative recovery, dental treatment and extractions, skin, allergy and chronic-condition management, and orthopaedic or injury care. If your pet needs one of these services, ask what assessment, treatment options, follow-up care and estimated costs are involved.
Street parking is typically available near VetCare Masterton, and no nearby paid parking lot was found in the provided Google Places parking search. Check street signs carefully for time limits or restrictions before leaving your vehicle.
VetCare Masterton has a 4.2 out of 5 rating from 131 reviews in the provided data. Pet owners often praise skilled, compassionate care, strong recovery outcomes, friendly staff, clear explanations and holistic options, while recurring concerns focus on cost transparency, unexpected bills and communication around fees or cancellations.
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Nearby Veterinary Clinics
4.3
32 reviews
24 Lincoln Road, 5810, New Zealand
#compassionateCare#empatheticStaff#clearCommunication+12
Source: Google Maps
Last updated: 16 July 2026