4.2
131 reviews
20 Chapel Street, 5810, New Zealand
#compassionateCare#holisticCare#skilledSurgery+13
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the clinic for compassionate, empathetic care, especially during euthanasia, serious illness and stressful emergency situations. Many reviews describe friendly reception staff, caring nurses and vets who communicate clearly and treat animals gently. Several owners also valued strong outcomes, including urgent treatment, surgery aftercare, long-term care over many years, and support for pets ranging from cats and dogs to chickens, rabbits and larger animals.
💬Common Feedback & Suggestions
The reviews are mostly positive, but a small number raise serious concerns. Pricing and payment expectations were the clearest recurring issue, including a disputed cancellation fee, a much higher quote for export certificates, a doubled jaw-injury bill, and no pay-off option for a new client in an emergency. A few owners also reported missed clinical findings, delayed cremation handling, difficulty getting help during a busy holiday emergency, and one rude front-desk interaction.
🏥Clinic Specialties
- End-of-life and home euthanasia support
- Emergency and after-hours care
- Cat and dog medical care
- Surgery and post-operative aftercare
- Rabbit-savvy and mixed-animal care
- Grooming services
🏷️Keywords
#compassionateCare#empatheticStaff#clearCommunication#emergencyCare#afterHoursHelp#sameDayAppointments#homeVisits#longTermClients#surgeryAftercare#mixedAnimalCare#reasonablePrices#pricingConcerns#costTransparency#missedDiagnosisConcern#paymentLimitations#highlyRecommended
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Ask for a full written estimate, including follow-up costs such as wire removal, before approving procedures.
- If money is tight or you are a new client, discuss payment options before treatment is needed, as pay-off arrangements may not always be available.
- For urgent cases, ring ahead where possible, but reviews suggest the team has helped some owners quickly, including after hours and same-day visits.
- If attending for a pre-purchase check, consider asking specifically for teeth, bite and other key areas to be checked and explained.
- For end-of-life care, ask about home visits if your pet would be more comfortable at home.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜17:30 | |||||||
| 09:00〜13:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Hospital is in Masterton, Wellington 5810, but no street address was provided in the source data. No train, ferry or light-rail station was found within walking distance, so driving or checking Google Maps for the nearest bus route is the most practical option. Street parking is typically available in the area, but check local signage before leaving your vehicle.
Animal Hospital is open Monday to Friday from 8:00 am to 5:30 pm, and Saturday from 9:00 am to 1:00 pm. No Sunday hours were listed, so call ahead to confirm availability before visiting outside normal weekday hours.
You can contact Animal Hospital by calling (06) 378 2662. The clinic also lists its website as https://www.tvcwai.co.nz/.
To book an appointment at Animal Hospital, call the clinic or use the contact options on its website. For urgent cases, ring ahead where possible so the team can advise on timing and next steps.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. Call Animal Hospital for a current quote, and for procedures ask for an itemised written estimate that includes possible follow-up costs. After-hours or emergency care is typically more expensive. Pet owners commonly use private pet insurance or payment-plan providers in New Zealand, but you should confirm directly what options are available before treatment.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash. Some clinics may also support pet-insurance claims or payment-plan options; call ahead to confirm Animal Hospital's current payment methods before your visit.
Yes, the review summary identifies Animal Hospital as offering emergency and after-hours care. Reviews mention help with urgent treatment, stressful emergency situations and same-day visits, but you should call ahead whenever possible to confirm availability and instructions.
Animal Hospital is rated 4.3 out of 5 from 32 reviews. Pet owners most often praise compassionate care, empathetic support during euthanasia and serious illness, friendly staff, clear communication, urgent treatment, surgery aftercare and long-term care. Some reviews raise concerns about pricing transparency, payment expectations, missed findings and occasional service issues, so it is sensible to ask questions and request written estimates where needed.
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Last updated: 16 July 2026