What owners report about visiting
Collecting owner reports｜Help add what a visit is like
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
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What owners say
Awaiting owner input on whether walk-in visits are possible.
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
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Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
Now collecting the questions owners want answered.
Have you been to this clinic?
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners who had positive experiences most often praised the team for being caring, helpful and thorough with pets, especially during stressful situations such as urgent treatment, surgery, after-hours care and end-of-life decisions. Several reviewers described knowledgeable or competent veterinary care, clear updates, post-operative follow-up and pets being made less anxious during visits. Long-term clients also valued the clinic’s continuity of care and said their animals had been well looked after over many years.
💬Common Feedback & Suggestions
Concerns are significant and repeated, mainly around cost, communication and the manner of the vet-owner interaction. A number of reviewers felt talked down to, rushed, or not properly consulted before tests, medication or procedures were added, and several described bills being much higher than expected. A few reviews also raise serious concerns about emergency availability, waiting time, handling of anxious animals and disputed diagnoses or treatment decisions.
🏥Clinic Specialties
- After-hours and emergency care
- Surgery and post-operative care
- Cat care and feline skin issues
- Pain management for older dogs
- Grooming
- End-of-life support
🏷️Keywords
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Ask for a written estimate before treatment, tests, medication or surgery, as several reviewers reported unexpectedly high bills.
- If your pet is anxious or difficult to handle, discuss the handling plan clearly before the appointment and confirm the vet is comfortable with it.
- For urgent or after-hours care, phone ahead and confirm someone is physically available before travelling to the clinic.
- Request a printed itemised invoice so you can see which fees are consultation costs, medication costs or added procedures.
- If a major diagnosis or expensive procedure is proposed and you feel uncertain, consider seeking a second opinion.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 10:00〜12:00 | |||||||
| 10:00〜16:00 |
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Elles Road Veterinary Centre is in Strathern, Invercargill, Southland 9812. No nearby train, ferry or light-rail station was found within walking distance, so most pet owners should plan to drive or check Google Maps for the nearest local bus route. Street parking is typically available in this suburb, but check nearby signage before leaving your vehicle.
Elles Road Veterinary Centre is open Monday to Friday from 8:00 am to 6:00 pm, Saturday from 10:00 am to 4:00 pm, and Sunday from 10:00 am to 12:00 pm. Hours can change on public holidays, so call ahead to confirm before visiting.
You can contact Elles Road Veterinary Centre by calling (03) 214 4156. You can also visit the clinic website at http://www.ellesroadvets.co.nz/ for more information.
To book an appointment at Elles Road Veterinary Centre, contact the clinic directly or use the website to enquire. For urgent cases, after-hours care, anxious pets, surgery follow-ups or end-of-life support, call ahead before travelling so the team can advise what to do next.
Consultation fees at Elles Road Veterinary Centre are set by the clinic and can vary because veterinary fees in New Zealand are not regulated and there is no government-published fee schedule. Call the clinic for a current quote, and ask for an itemised written estimate before tests, medication, surgery or other procedures. After-hours or emergency care is typically more expensive than standard appointments. Pet owners may also want to consider private pet insurance or general payment-plan options, but confirm any available arrangements directly with the clinic.
Most New Zealand veterinary clinics commonly accept EFTPOS, Visa / Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay / Google Pay, and sometimes cash. Some clinics may also support pet-insurance claims or payment-plan options, but payment methods should be confirmed with Elles Road Veterinary Centre before your appointment.
Elles Road Veterinary Centre is associated with after-hours and emergency care in the review summary. For urgent situations, call ahead to confirm a vet is physically available before travelling, as reviewers gave mixed feedback about emergency availability and waiting times.
Elles Road Veterinary Centre has a 3.7 out of 5 rating from 89 reviews. Positive reviewers often mention caring staff, helpful support, knowledgeable veterinary care, surgery and post-operative follow-up, after-hours help, and end-of-life care. Repeated concerns include pricing, communication, unexpected bills, waiting times and some difficult vet-owner interactions, so it is sensible to ask questions clearly and request written estimates for treatment.
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