264 reviews
77 Hobsonville Road, West Harbour, 0618, New Zealand
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team for warm, gentle and compassionate care, especially with nervous pets, puppies, kittens, senior animals and end-of-life visits. Many reviews describe vets and nurses as knowledgeable, thorough and clear in their explanations, with good follow-up and practical treatment advice. Long-term clients and first-time visitors alike often said their pets were relaxed, well looked after and treated with real dignity.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but a few concerns were raised. Some owners mentioned waiting past their appointment time, delays getting vet notes needed for insurance claims, and isolated dissatisfaction with one vet or with follow-up from admin. Pricing feedback was mixed: several owners felt costs were reasonable or transparently explained, while a small number felt charges were expensive or unclear.
🏥Clinic Specialties
- Preventive health checks and vaccinations
- Puppy and kitten first visits
- Urgent same-day assessment
- Surgery and recovery care
- Senior pet and end-of-life care
- Microchipping and registration
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#gentleHandling#knowledgeableVets#nervousPets#endOfLifeCare#sameDayAppointments#urgentCare#followUpCalls#reasonablePricing#priceConcerns#longWaits#insuranceNotes#highlyRecommended#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- If your pet needs urgent care, phone first; several owners said the team made space for same-day or short-notice visits when clinically needed.
- Ask for an estimate and treatment options upfront if cost is a concern, as reviews mention both transparent options and occasional pricing surprises.
- If you need notes for an insurance claim, request the clinical notes specifically and follow up early to avoid delays.
- For nervous pets, mention anxiety when booking; reviewers often noted gentle handling, treats, lick mats and staff taking extra time.
- Allow a little buffer around your appointment time, as one review mentioned a wait despite arriving on time.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 09:00〜12:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
West Harbour Veterinary Clinic Ltd is in West Harbour, Auckland 0618. No train, ferry or light-rail station was found within easy walking distance, so driving is likely to be the most practical option, or you can check Google Maps for the nearest bus route. Street parking is typically available in this suburb, but check local signage before leaving your vehicle.
West Harbour Veterinary Clinic Ltd is open Monday to Friday from 8:00am to 6:00pm, and Saturday from 9:00am to 12:00pm. No Sunday hours were provided, so call ahead to confirm availability around weekends and public holidays.
You can contact West Harbour Veterinary Clinic Ltd by calling (09) 416 6388. You can also visit the clinic website at https://petdoctorswestharbour.co.nz/ for more information.
To book an appointment at West Harbour Veterinary Clinic Ltd, call the clinic or use the contact options on its website. If your pet needs urgent same-day assessment, phone first so the team can advise whether they can make space based on clinical need.
Consultation fees vary by clinic in New Zealand and are not regulated by a government fee schedule. ACC covers human personal injury only and does not cover pets, so call the clinic for a current quote and ask for an itemised written estimate before procedures. Pet owners commonly use private pet insurance or payment-plan options in general, but you should confirm any claim or payment arrangement directly with the clinic.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash. Some clinics can also help with pet-insurance claims or payment plans, but call ahead to confirm what West Harbour Veterinary Clinic Ltd currently accepts.
West Harbour Veterinary Clinic Ltd is associated with preventive health checks and vaccinations, puppy and kitten first visits, urgent same-day assessment, surgery and recovery care, senior pet and end-of-life care, and microchipping and registration. Ask the clinic which service is appropriate for your pet’s age, symptoms and medical history.
West Harbour Veterinary Clinic Ltd is highly reviewed, with a 4.8 out of 5 rating from 264 reviews. Pet owners often praise the team’s warm, gentle and compassionate care, clear explanations, follow-up and handling of nervous pets, puppies, kittens, senior animals and end-of-life visits. A small number of reviews mention waiting times, insurance-note delays, admin follow-up issues and mixed views on pricing, so it is worth asking questions upfront if timing or cost is important.
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Last updated: 16 July 2026