49 reviews
455A Mount Eden Road, Mount Eden, 1024, New Zealand
#compassionateCare#clearCommunication#urgentCare+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vet’s calm, compassionate manner, clear explanations and willingness to go above and beyond during stressful or urgent situations. Many reviews describe thorough assessments, quick diagnoses, useful follow-up advice and pets recovering well after treatment for issues such as abscesses, infections, dental problems and eye concerns. Reviewers also valued being fitted in at short notice, Saturday availability, modern facilities and a personalised style of care where pets and owners did not feel rushed.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, with only one clearly negative review raising concerns about a limited check-up and a high bill. Pricing feedback was mixed: several owners felt the care was well priced, affordable, discounted or worth the cost, while a few noted it was expensive or advised getting a quote before treatment. Practical suggestions from the reviews are to ask for an estimate before procedures and to clarify any invoice items if something looks unexpected.
🏥Clinic Specialties
- Urgent and same-day veterinary care
- Cat abscess and infection treatment
- Dental assessment, cleaning and oral work
- Senior pet care and euthanasia support
- Eye and paw problem treatment
- X-ray-supported diagnosis
🏷️Keywords
#compassionateCare#clearCommunication#urgentAppointments#sameDayTreatment#thoroughExams#catCare#dentalCare#seniorPetCare#followUpCalls#modernClinic#cleanFacilities#transparentCosts#highlyRecommended#professionalVet#calmHandling#personalisedService
Overall Ratings
🐾Tips for Pet Owners
- Call promptly if your pet needs urgent attention, as many owners were fitted in quickly or seen the same day.
- Ask for a quote before sedation, dental work or other procedures if budget is a concern.
- Bring details of previous diagnoses or advice from other vets, especially for recurring or unresolved issues.
- Expect clear explanations and ask to go through X-rays, treatment options or follow-up steps during the visit.
- For nervous pets, mention handling concerns when booking, as reviewers described calm and gentle care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 09:00〜17:00 | |||||||
| 10:00〜14:00 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Essex Road Car Park
173m4/8 Essex Road, Mount Eden, Auckland 1024, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Vetresponse is in Mount Eden, Auckland 1024. No train, ferry or light-rail station was found within walking distance, so driving is likely to be convenient; street parking is typically available in this suburb, but check local signage. If you are using public transport, check Google Maps or Auckland Transport for the nearest bus route and use an AT HOP card or contactless payment where available.
Vetresponse is open Monday to Friday from 9:00 am to 5:00 pm, and Saturday from 10:00 am to 2:00 pm. No Sunday hours were provided, so call ahead to confirm availability before visiting outside the listed times.
You can contact Vetresponse by calling (09) 623 7387. The clinic website is http://mtedenvet.nz/ for online information.
To book an appointment at Vetresponse, call the clinic or use the contact options on its website. If your pet needs urgent or same-day care, call promptly and explain the symptoms so the team can advise on availability.
Veterinary consultation fees in New Zealand vary by clinic and are not government-regulated. Call Vetresponse for a current quote, and ask for an itemised written estimate before procedures such as sedation, dental work, X-rays or treatment plans. There is no public scheme or ACC cover for pet veterinary care, so owners usually rely on private pet insurance or payment-plan options in general terms, depending on what is available to them and accepted by the clinic.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and sometimes cash. Some clinics may also support pet-insurance claims or payment-plan options, but call ahead to confirm what Vetresponse currently accepts.
Vetresponse is described in reviews as helping with urgent and same-day veterinary care, including pets seen at short notice. If your pet is unwell, call to enquire about availability and explain whether the issue is sudden, painful or worsening.
Vetresponse is highly reviewed by pet owners, with a 4.9 out of 5.0 rating from 49 reviews. Reviewers often praise the calm and compassionate care, clear explanations, thorough assessments, follow-up advice, modern facilities and willingness to help during stressful or urgent situations. Pricing feedback is mixed, so it is sensible to ask for an estimate before treatment.
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Last updated: 16 July 2026