49 reviews
455A Mount Eden Road, Mount Eden, 1024, New Zealand
#compassionateCare#clearCommunication#urgentAppointments+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic for kind, compassionate care and a team that is gentle with nervous pets, older animals and families facing end-of-life decisions. Many reviews describe knowledgeable vets, clear advice, good follow-up and strong treatment outcomes, including urgent care and ongoing care for cats and dogs over many years. Reviewers also valued the welcoming nurses and reception team, flexible or same-day appointments, and the reassurance of being kept informed during stressful visits.
💬Common Feedback & Suggestions
The reviews are overwhelmingly positive, but pricing is the main recurring concern: several owners felt the clinic was expensive, with one saying costs were much higher than other vets, while others accepted the price as a trade-off for experienced care. A small number of reviews raised front-of-house concerns, including abrupt, judgemental or insensitive communication during payment or emergency booking, though one noted the practice manager handled a complaint professionally. One reviewer alleged their cat developed herpes after attending, but this was an isolated concern among otherwise positive comments.
🏥Clinic Specialties
- Urgent and emergency veterinary care
- Cat and dog general practice
- Care for nervous or reactive pets
- End-of-life support and euthanasia
- Post-operative checks and follow-up
- Vaccinations, blood tests and routine procedures
🏷️Keywords
#compassionateCare#friendlyStaff#knowledgeableVets#urgentAppointments#sameDayBooking#clearCommunication#longTermClients#nervousPets#catCare#dogCare#endOfLifeCare#followUpCare#higherCosts#helpfulNurses#flexibleAppointments#recommended
Overall Ratings
* Aspects marked with an asterisk are mentioned in too few reviews — scores are indicative only.
🐾Tips for Pet Owners
- Ask for an upfront cost estimate if budget is a concern, as several reviewers found the clinic expensive while others appreciated clear cost communication.
- If your pet needs urgent help, phone as early as possible; reviewers mention same-day, immediate and last-minute appointments, but emergency reception experiences varied.
- Let the team know if your pet is nervous or difficult to handle, as many owners said staff were patient, gentle and good at settling anxious animals.
- For ongoing treatment, bring notes from your regular vet or prepare questions, as reviewers valued the vets reading records and explaining treatment plans clearly.
- Use the clinic for follow-up care where needed, as reviews mention good reminders, post-op checks and continued care over many years.
Other areas this clinic treats
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Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 08:00〜18:00 | |||||||
| 08:00〜19:00 | |||||||
| 09:00〜12:00 |
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Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
Secure Parking - 182 Balmoral Road, Mount Eden Auckland Mount Car Park
453m182 Balmoral Road, Mount, Auckland 1025, New Zealand
Car Park
683m6 Bellwood Avenue, Mount, Auckland 1024, New Zealand
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Balmoral Veterinary Care Ltd is in Mount Eden, Auckland 1024. No train, ferry or light-rail station was found within walking distance, so driving is likely the easiest option, or you can check Google Maps for the nearest bus route. Street parking is typically available in this suburb, but check local signage before leaving your car.
Balmoral Veterinary Care Ltd is open Monday 8:00am-6:00pm, Tuesday 8:00am-7:00pm, Wednesday to Friday 8:00am-6:00pm, and Saturday 9:00am-12:00pm. No Sunday hours were provided, so call ahead to confirm availability before visiting.
You can contact Balmoral Veterinary Care Ltd by calling 09 630 7168 or visiting their website at http://www.balmoralvets.co.nz/.
To book an appointment at Balmoral Veterinary Care Ltd, contact the clinic directly or use the contact options on its website. Reviews mention flexible, same-day and last-minute appointments, especially for urgent concerns, but availability can vary.
Consultation fees vary by clinic in New Zealand and are not government-regulated. Call the clinic for a current quote, and for procedures ask for an itemised written estimate before treatment. If your pet needs urgent or after-hours care, fees are typically higher. Pet owners commonly rely on private pet insurance or payment-plan options, but you should confirm any available arrangements directly with the clinic.
Most New Zealand vet clinics commonly accept EFTPOS, Visa or Mastercard, contactless tap-and-go such as payWave or PayPass, Apple Pay or Google Pay, and cash. Some clinics may also support pet-insurance claims or payment plans, so call ahead to confirm the options available before your visit.
Reviews and the clinic summary mention urgent and emergency veterinary care, including same-day, immediate and last-minute appointments. For urgent cases, contact the clinic as early as possible so the team can advise whether they can see your pet or direct you to after-hours care.
Balmoral Veterinary Care Ltd is rated 4.7 out of 5 from 144 reviews. Pet owners often praise the clinic for compassionate care, knowledgeable vets, gentle handling of nervous pets, good follow-up, and support for cats, dogs and end-of-life decisions. Pricing is the main recurring concern, so asking for an upfront estimate is a sensible step.
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Last updated: 16 July 2026