4.4
144 reviews
9 Metropolit Ln, , YT Y1A 0J1
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the compassionate, knowledgeable care from the vets and techs, with many accounts of pets being squeezed in for emergencies or after-hours and recovering well. Reviewers highlighted gentle, anxiety-sensitive handling, clear explanations and options, and staff who go above and beyond for both locals and travellers. Several mentioned a clean, bright clinic and appreciated timely text reminders and helpful phone advice.
💬Common Feedback & Suggestions
Common concerns were difficulty getting appointments and long booking delays, with some saying routine care could be months out unless using urgent-care slots. A noticeable number cited rude or unhelpful front-desk interactions, poor phone responsiveness or follow-up, and occasional confusion around fees. Pricing impressions were mixed—some found costs reasonable, while others felt they were high or overly payment-focused—and a few noted long waits on the after-hours line, limited weekend availability, and sparse parking. Overall sentiment is strongly positive, but communication and access could be more consistent.
🏥Clinic Specialties
- Emergency and after-hours care
- Soft-tissue surgery (spays, mass removals)
- Dentistry and dental extractions
- Ultrasound and internal medicine diagnostics
- Anxiety-sensitive handling for fearful dogs
- End-of-life and cremation support
🏷️Keywords
#compassionateCare#knowledgeableVets#emergencyServices#afterHoursCare#anxiousPetsHandling#clearExplanations#friendlyStaff#rudeFrontDesk#phoneCommunicationIssues#hardToBook#longWaits#pricingConcerns#reasonablePricing#cleanFacility#helpfulForTravellers#onlineBookingReminders
Overall Ratings
🐾Tips for Pet Owners
- Book routine appointments well in advance and ask to be added to a cancellation list for faster openings.
- For urgent issues, call their after-hours line or ask about same-day urgent-care availability.
- Request written estimates and clarify fees upfront; confirm any medication refills before leaving.
- Use text/online communications when possible and follow up if you don’t get a timely response by phone.
- If your pet is anxious, let staff know ahead—they use gentle, fear-reducing handling that reviewers found helpful.
Contact
Opening Hours
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Last updated: August 5, 2026