227 reviews
1440 George St #102, , BC V4B 4A3
#friendlyStaff#knowledgeablePharmacists#compassionateCare+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassionate, down‑to‑earth care, clear communication, and willingness to take time with pets and their people. Many highlighted excellent outcomes with dental work and surgeries, gentle handling of seniors and anxious or reactive pets, and thoughtful follow‑ups. Pricing was often described as reasonable or lower than other clinics, with no pressure for unnecessary procedures. Loyal clients report travelling from outside town and returning for years.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, with only a few concerns noted. A handful of reviewers mentioned delayed callbacks or quotes and an online booking request that isn’t real‑time, plus one report of a rude interaction at reception. There were isolated complaints about higher‑than‑expected fees for specific services (e.g., anal gland expression) and one serious report of misdiagnosis. A couple of reviews also noted that the clinic may not be able to accommodate emergencies at all times (e.g., Sundays).
🏥Clinic Specialties
- Dentistry and dental extractions
- Soft‑tissue surgery (lumps, spay/neuter)
- Low‑stress handling for anxious or reactive pets
- Senior pet care and end‑of‑life support
- Preventive care and vaccinations
- Dermatology and allergy management
🏷️Keywords
#compassionateCare#gentleWithAnxiousPets#thoroughExplanations#followUpCalls#surgeryExpertise#dentalCare#reasonablePricing#honestAdvice#longTermClients#travelWorthIt#promptAppointments#communicationGaps#onlineBookingDelays#frontDeskIssues#limitedEmergencyCare#notPushy
Overall Ratings
🐾Tips for Pet Owners
- Call the clinic to confirm appointment times, as the online request form may not reflect real‑time availability.
- If your pet is nervous or reactive, phone ahead; staff can help minimise stress by managing the waiting area and approach.
- Ask for a written quote on dental or surgical work—many reviewers found prices competitive compared with other clinics.
- Discuss your budget and options; the vets often suggest practical, lower‑cost alternatives and avoid unnecessary add‑ons.
- For urgent problems or after‑hours needs, call first to confirm they can see you and know your nearest emergency hospital backup.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Big Rock Animal Clinic is listed at 47 McRae St, Okotoks, AB T1S 1A5. No public transit stop data was provided, so check Google Maps or the local transit agency for current bus routes before travelling. If you plan to drive, parking is not confirmed; call ahead or check local signage when you arrive.
Big Rock Animal Clinic asks pet owners to call ahead to confirm current opening hours. Hours can change for holidays, staffing, emergencies, or appointment availability.
You can contact Big Rock Animal Clinic through its website at https://www.bigrockanimalclinic.com/. No phone number was provided in the source information.
To book an appointment at Big Rock Animal Clinic, use the clinic website or call to enquire about availability. Reviews suggest the online booking request may not show real-time appointment times, so confirming directly is recommended.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate for dental work, surgery, or other procedures. For urgent or after-hours care, fees are typically higher. Pet insurance and third-party payment-plan options may be available generally in Canada, but confirm any options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm what Big Rock Animal Clinic accepts and whether any pet-insurance direct claims or third-party payment plans are available.
Big Rock Animal Clinic may not be able to accommodate emergencies at all times, including some urgent needs on Sundays according to review feedback. For urgent or after-hours concerns, call first to confirm whether they can see your pet and ask where the nearest emergency veterinary hospital backup is.
Big Rock Animal Clinic is noted for dentistry and dental extractions, soft-tissue surgery such as lumps and spay/neuter procedures, low-stress handling for anxious or reactive pets, senior pet care, end-of-life support, preventive care, vaccinations, dermatology, and allergy management.
Big Rock Animal Clinic has a 4.9 out of 5.0 rating from 421 reviews. Pet owners often praise the compassionate care, clear communication, gentle handling of anxious or senior pets, dental and surgical outcomes, follow-up calls, reasonable pricing, and practical advice without pressure for unnecessary procedures.
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Last updated: July 28, 2026