4.1
34 reviews
3500 Brock St N #1b, , ON L1R 3J4, Canada
#compassionateCare#professionalStaff#knowledgeableVets+13
Animal Emergency Clinic of Durham Region
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and professionalism during emergencies, including difficult end‑of‑life situations. Many reported clear explanations, transparent discussions of options, and frequent phone updates, with some noting thoughtful touches like condolence cards and paw or nose prints. Several reviews credit the clinic with life‑saving care for conditions such as parvo, urinary blockages, foreign‑body ingestions, toxic exposures, eye injuries, and breathing crises. People also appreciated being seen quickly in many cases, especially late at night, on weekends, and holidays when regular vets were closed.
💬Common Feedback & Suggestions
The most common concern was cost, with multiple reviewers describing fees as very high or feeling pressured toward expensive tests or procedures. Wait times were also mentioned—some pets were triaged and seen quickly, but others reported multi‑hour delays, particularly for non‑urgent cases or before a veterinarian’s exam. A few owners felt front‑desk or phone interactions were brusque or dismissive, and several reported disappointing outcomes or perceived delays in treatment. Overall sentiment leans positive, but expectations around emergency pricing and triage‑based waits are important to set.
🏥Clinic Specialties
- Emergency and critical care for dogs and cats
- Foreign‑body ingestion management and GI surgery
- Urinary blockage treatment in cats
- Parvovirus care for puppies
- Ocular emergencies and eye surgery
- End‑of‑life and euthanasia support
🏷️Keywords
#compassionateStaff#emergencyCare#clearExplanations#frequentUpdates#triageBasedWaits#longWaits#highPrices#transparentEstimates#euthanasiaSupport#surgicalCare#foreignBodyCases#urinaryBlockageCare#parvoTreatment#cleanClinic#friendlyTeam#phoneCommunicationIssues
Overall Ratings
🐾Tips for Pet Owners
- Expect triage: critical cases go first, so non‑urgent visits may involve long waits—bring chargers, snacks, and something to keep you and your pet comfortable.
- Ask for written estimates and options up front, and discuss what is essential now versus what can wait to manage costs.
- Call ahead if you can; reviewers noted the team provides guidance by phone and welcomes check‑ins while your pet is hospitalized.
- Bring your pet’s medical history or referral notes to help the team act quickly and avoid duplicate testing.
- If communication feels rushed at the front desk, politely ask to speak directly with a technician or veterinarian to clarify the plan.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Animal Emergency Clinic of Durham Region is located at 1910 Dundas St E #101B, Whitby, ON L1N 2L6. The closest listed public transit station is Durham College Oshawa GO, a train station about a 31-minute walk away, so it may be more practical to drive or check local bus options through Google Maps or the local transit agency. Street parking is typically available in this area; check posted signs before leaving your vehicle.
Animal Emergency Clinic of Durham Region asks pet owners to call ahead to confirm current opening hours. Because this is an emergency clinic, availability can vary, and calling before you leave can help you understand wait times and next steps.
You can contact Animal Emergency Clinic of Durham Region by phone at (905) 576-3031. Calling ahead is especially useful for emergency guidance, triage expectations, and confirming whether your pet should be brought in immediately.
For urgent or emergency care at Animal Emergency Clinic of Durham Region, call ahead to enquire before arriving if your pet is stable enough for you to do so. Reviews suggest the clinic may guide owners by phone, and emergency cases are typically handled by triage rather than standard appointment order.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before tests, hospitalization, surgery, or other procedures. Because this clinic provides emergency and after-hours care, fees are typically higher than routine daytime visits. Pet insurance and third-party payment-plan options may help some owners generally, but you should confirm any available options directly with the clinic or provider.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment policies can vary. Call ahead to confirm accepted payment methods, deposit expectations, and whether any pet-insurance claim or payment-plan support is available.
Yes. The clinic is described as providing emergency and critical care for dogs and cats, including late-night, weekend, and holiday situations when regular veterinary clinics may be closed. Expect triage, meaning the most critical pets are seen first and less urgent cases may wait longer.
Pet-owner feedback leans positive overall, especially for compassion, professionalism, clear explanations, frequent updates, and emergency care during serious cases. Common concerns include high emergency costs, triage-based waits, and some mixed experiences with front-desk or phone communication, so it is wise to ask for estimates and clarify the care plan early.
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Last updated: July 28, 2026