147 reviews
3032 Regional Rd 12, , ON L0R 1M0
#compassionateCare#knowledgeableVet#clearCommunication+12
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vet’s compassion, straightforward communication, and old‑school, common‑sense approach with no upselling. Many mention good outcomes and skill across procedures and conditions, including dental work and extractions, cherry eye repair, diagnosing diabetes, treating kennel cough, and saving pets’ lives. Reviewers also appreciated fair, affordable pricing and the willingness to accommodate same‑day or urgent cases, with plenty of time given for questions.
💬Common Feedback & Suggestions
A minority of reviews describe rude or abrupt interactions and trouble reaching the clinic by phone, including missed call‑backs and unprofessional phone manners. Several critical posts cite post‑operative complications (notably after spays and some dental or paw procedures) and one euthanasia experience that felt impersonal, suggesting a need for clearer aftercare and more privacy. A few comment on the facility’s cleanliness, mentioning odours and dogs roaming the clinic, and note that the practice could benefit from more staffing support. While the overall tone is positive, these concerns recur enough to be noteworthy.
🏥Clinic Specialties
- Dentistry and dental extractions
- Spay and neuter surgeries
- Cherry eye repair surgery
- Same-day urgent appointments
- End-of-life and euthanasia care
- Diabetes diagnosis and management
🏷️Keywords
#compassionateCare#straightforwardAdvice#affordablePricing#noUpselling#sameDayAppointments#emergencyAccommodations#dentalServices#surgeryExperience#endOfLifeCare#countryVetVibe#patientExplanations#communicationIssues#phoneResponseDelays#cleanlinessConcerns#rudeInteractionsReported#loyalClientele
Overall Ratings
🐾Tips for Pet Owners
- Call early if you need a same‑day or urgent appointment, and follow up if you don’t get a quick call‑back, as phone responsiveness varies in reviews.
- Before any surgery (spay/neuter, dental, eye procedures), ask for clear written aftercare instructions, pain control details, and a follow‑up plan.
- If you prefer a highly structured or corporate‑style setting, set expectations—the clinic is described as an old‑school, small‑town practice with pets on‑site.
- Bring a list of questions; reviewers say the vet is direct and will take time to explain options and what’s truly necessary.
- For end‑of‑life care, discuss the process and privacy arrangements in advance to ensure the experience meets your expectations.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Highway 20 Veterinary Hospital is located at 9056 RR 20, Smithville, ON L0R 2A0, in West Lincoln. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; street parking is typically available in the area, but check local signage when you arrive. For bus options, check Google Maps or the local transit agency before you travel.
Highway 20 Veterinary Hospital's opening hours are not listed in the provided information. Call ahead to confirm current hours before visiting.
You can contact Highway 20 Veterinary Hospital by phone at (905) 643-1412. Phone responsiveness varies in reviews, so follow up if you do not receive a quick call-back.
To book an appointment at Highway 20 Veterinary Hospital, call the clinic to enquire about availability. If you need a same-day or urgent appointment, call early and be prepared to follow up, as reviews mention both urgent accommodations and occasional phone delays.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call Highway 20 Veterinary Hospital for a current quote, and for procedures such as dental work, spay/neuter surgery, or cherry eye repair, ask for an itemized written estimate. Pet insurance and third-party payment-plan options may be worth asking about in general, but confirm directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted payment methods, pet-insurance claim support, or any third-party payment-plan options.
No nearby paid parking lot was found in the provided Google Places parking search. Street parking is typically available around this Smithville area, but check posted signs and local restrictions when you arrive.
The provided review summary mentions dentistry and dental extractions, spay and neuter surgeries, cherry eye repair surgery, same-day urgent appointments, end-of-life and euthanasia care, and diabetes diagnosis and management. Call to enquire about whether a specific service is currently available for your pet.
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Nearby Veterinary Clinics
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Source: Google Maps
Last updated: July 28, 2026