88 reviews
2354 Major Mackenzie Dr W, Maple, ON L6A 1W2
#compassionateCare#gentleHandling#experiencedVet+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners repeatedly praised the veterinarians and staff for being kind, compassionate, and highly knowledgeable. Many mentioned thorough care, clear explanations, and proactive follow-ups, with pets feeling safe and relaxed during visits. Reviewers also appreciated being squeezed in for urgent needs—even when fully booked or near closing—and long-time clients describe consistently excellent care over many years.
💬Common Feedback & Suggestions
Reviews are overwhelmingly positive, though a few recurring concerns appear. Several owners felt prices—especially medications, blood work, and some quotes—were high or inconsistently billed, and one reviewer reported a serious misdiagnosis before surgery. A handful of comments cite administrative issues such as an appointment time mix-up, slow responses for records, and occasional rude front-desk interactions; one note also mentioned inconsistent mask enforcement in the past. Confirming quotes and appointment details up front helped some reviewers avoid issues.
🏥Clinic Specialties
- Routine wellness and vaccinations for cats and dogs
- Spay/neuter and soft-tissue surgery
- Dentistry and dental cleaning
- Emergency and same-day urgent care
- Palliative care and compassionate euthanasia
- Grooming including lion cuts
🏷️Keywords
#compassionateCare#knowledgeableVets#friendlyStaff#clearCommunication#thoroughExams#followUpCalls#emergencyAccommodation#sameDaySqueezeIns#longTermLoyalty#groomingServices#dentalCleaning#pricingConcerns#billingTransparency#adminHiccups#appointmentMixUps#rudeReceptionReports
Overall Ratings
🐾Tips for Pet Owners
- Call if your pet’s issue is urgent—reviewers were often accommodated same day, even when the schedule was full or near closing.
- Ask for an itemized estimate in advance and confirm prices for labs and medications; review the invoice before paying.
- If you need records (e.g., a rabies certificate), follow up by phone or email and ask for a specific team member if delays occur.
- Bring questions about tests and results; vets here are noted for clear explanations and thorough answers.
- If you’re interested in grooming or dental cleanings, inquire about availability when booking routine visits.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking spaces
178mMarkham, ON L4J 1W2, Canada
Parking spaces
198mThornhill, ON L4J 1W1, Canada
Thornhill Park & Outdoor Swimming Pool Parking
203m7822 Old Yonge St, Thornhill, ON L4J 1W3, Canada
Parking spaces
247m7681 Yonge St, Thornhill, ON L3T 2C3, Canada
Macdonald House Car Park
287m137 Brooke St, Thornhill, ON L4J 1Z1, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Thornhill Veterinary Clinic is located at 38 Centre St, Thornhill, ON L4J 1E9 in Vaughan. The closest listed public transport option is Langstaff GO, a train station about a 31-minute walk away, so it may be more practical to drive or check a local bus route through Google Maps or the transit agency. Nearby parking is listed within a short walk, including parking spaces about 2 minutes away and Thornhill Park & Outdoor Swimming Pool Parking about 3 minutes away.
Thornhill Veterinary Clinic asks pet owners to call ahead to confirm current opening hours before visiting. This is especially important if your pet needs same-day or urgent care.
You can contact Thornhill Veterinary Clinic by phone at (905) 889-4851. Call ahead for opening hours, appointment availability, records requests, quotes, and urgent-care questions.
To book an appointment at Thornhill Veterinary Clinic, call the clinic and ask about available visit times. If your pet’s issue is urgent, mention that when booking, as reviewers reported that the clinic has sometimes accommodated same-day needs even when busy.
Consultation fees vary by clinic in Canada and are not set by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call Thornhill Veterinary Clinic for a current quote, and for procedures such as surgery, dentistry, blood work, or medications, ask for an itemized written estimate before approving care. Because the clinic is noted for emergency and same-day urgent care, ask whether any after-hours or urgent-care fees apply, as those fees are typically higher. Pet insurance and third-party payment-plan options may be available in Canada generally, but call ahead to confirm what applies to your visit.
Many Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, while some may support pet-insurance direct claims or third-party payment plans. Call ahead to confirm the payment methods Thornhill Veterinary Clinic currently accepts.
Thornhill Veterinary Clinic is described as offering emergency and same-day urgent care, and reviewers mentioned being accommodated for urgent needs even when the schedule was full or near closing. Call to enquire before going, because availability, triage, and any urgent-care or after-hours fees can vary.
Pet owner feedback for Thornhill Veterinary Clinic is strongly positive for medical expertise, kindness, clear explanations, thorough care, and compassionate follow-up. Common concerns include pricing for medications, blood work, and some quotes, plus occasional administrative issues, so it is sensible to confirm appointment details and request itemized estimates in advance.
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Last updated: July 28, 2026