279 reviews
3759 Delbrook Ave, North , BC V7N 3Z4
#compassionateCare#thoroughExams#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, friendly team and gentle handling of anxious pets. Many highlight thorough exams, clear explanations, and prompt follow‑ups by phone and detailed emails. Reviewers also appreciated being seen quickly for urgent issues—with staff staying late when needed—and the clinic’s clean, well‑maintained space.
💬Common Feedback & Suggestions
While the vast majority of feedback is positive, several reviewers felt costs were high or that too many tests were recommended, citing bill shock, pricey prescription diets, or perceived upselling. A handful mentioned communication lapses or rushed exams, such as records not received, limited explanation of results, or curt interactions. A few also reported handling or end‑of‑life experiences that didn’t meet expectations. Clearer discussion of essential versus optional tests, itemized estimates, and handling preferences would address most concerns.
🏥Clinic Specialties
- Emergency and urgent care
- Soft-tissue and orthopaedic surgery
- Dentistry and dental extractions
- Dermatology and allergy management
- Geriatric and end-of-life care
- Rabbit and small mammal care
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#followUpCalls#emergencyAccess#sameDayAppointments#staysLate#cleanFacility#transparentQuotes#surgicalExpertise#handlesAnxiousPets#pricingConcerns#perceivedUpselling#communicationGaps
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—reviewers were often seen the same day and staff have stayed late to help.
- Ask for a written estimate and discuss which tests are essential versus optional; many reviewers received clear, itemized quotes.
- Confirm your preferred contact method and expect detailed follow‑up emails or calls; ask for clarification if any results are unclear.
- If your pet is nervous or you prefer specific handling methods, mention this at check‑in so the team can adapt their approach.
- If budget is a concern, raise it early—reviewers noted the team can offer options or alternatives when possible.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
The Hyland Garage
478m3350 Prince Albert St, Vancouver, BC V5V 0J4, Canada
Glad Tidings Church Parking Lot
624m3386 Fraser St, Vancouver, BC V5V 4C1, Canada
Parking Indigo Vancouver Lot 011 - King Edward Village
627m4078 Knight St, Vancouver, BC V5N 5Z4, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Trout Lake Animal Hospital & Urgent Care is located at 1115 Kingsway, Vancouver, BC V5V 0J6. No transit station data was provided, so check Google Maps or TransLink for current bus or SkyTrain routing before you travel. If you are driving, nearby parking options include The Hyland Garage, about a 6-minute walk away, as well as Glad Tidings Church Parking Lot and Parking Indigo Vancouver Lot 011 - King Edward Village, each about an 8-minute walk away.
Trout Lake Animal Hospital & Urgent Care asks pet owners to call ahead to confirm current opening hours. This is especially important if your pet needs urgent care or a same-day appointment.
A phone number was not provided in the source information for Trout Lake Animal Hospital & Urgent Care. You can visit the clinic website at https://troutlakevet.com/ to find the most current contact details.
To book an appointment at Trout Lake Animal Hospital & Urgent Care, use the clinic website or call to enquire about availability. For urgent issues, call ahead before travelling, as reviewers noted that the clinic has often been able to see pets quickly and sometimes stayed late when needed.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and for procedures or diagnostics, ask for an itemized written estimate that separates essential and optional items. Because this clinic offers urgent care, after-hours or urgent fees may be higher. Pet insurance and third-party payment-plan options may be available in the wider market, but confirm any specific options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options should be confirmed directly with Trout Lake Animal Hospital & Urgent Care before your visit. Some clinics may also support pet-insurance claims or third-party payment plans, so ask ahead if this matters for your budget.
Trout Lake Animal Hospital & Urgent Care is described as offering emergency and urgent care. For a serious or time-sensitive concern, call ahead to confirm the clinic can see your pet and to ask about timing, triage, and any urgent-care fees.
Trout Lake Animal Hospital & Urgent Care is listed with services including emergency and urgent care, soft-tissue and orthopaedic surgery, dentistry and dental extractions, dermatology and allergy management, geriatric and end-of-life care, and rabbit and small mammal care. Call to enquire whether your pet's specific condition or species can be managed at the clinic.
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Last updated: July 28, 2026