579 reviews
3852 Bloor St W, Etobicoke, ON M9B 1L1
#compassionateCare#thoroughExams#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s kindness and compassion, noting welcoming front‑desk staff and vets who perform thorough exams, explain options clearly, and take time to answer questions. Many highlighted gentle, fear‑aware handling (extra time, treats, towels) and solid medical care ranging from allergy workups to eye‑saving treatment and prompt emergency support, with appropriate referrals when needed. Reviewers also appreciated the clean facility and convenient parking at the back.
💬Common Feedback & Suggestions
The most common concern was cost: many felt prices were high or that they were being upsold, and several disliked having to book and pay for appointments just to refill long‑term medications. Multiple reviews cited responsiveness and access issues—unreturned calls, last‑minute appointment cancellations, long waits, and confusion around reduced hours and the clinic no longer being 24/7, with a few needing to transfer after hours. Some reported inconsistent experiences between staff members, including occasional rudeness or poor communication at the front desk, handling challenges with large or reactive dogs, and, in a few cases, procedures or tests done without clear consent.
🏥Clinic Specialties
- Emergency and urgent care
- End-of-life and euthanasia support
- Ophthalmology and eye injury management
- Dermatology and allergy management
- Surgery (spay/neuter, cherry eye, fracture/hip repair)
- Behaviour-sensitive and fear-free handling
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#fearFreeHandling#longTermClients#emergencyCare#endOfLifeSupport#highPrices#pricingTransparencyConcerns#inconsistentResponsiveness#appointmentCancellations#limitedHours#cleanClinic#parkingInBack#referralsToSpecialists
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemized estimate up front and discuss which tests or treatments are optional to avoid surprise costs.
- Confirm the clinic’s prescription refill policy in advance—some long‑term medications may require a recheck visit every few months.
- Check current hours and emergency availability; reviews note it’s no longer 24/7, so have a backup emergency hospital plan.
- If your pet is fearful or a large breed, request a longer or low‑stress appointment and note handling preferences when booking.
- Use the back parking lot and call ahead as instructed; arriving a bit early can help buffer against potential waits.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking Lot
20m242 Sheppard Ave W, North York, ON M2N 1N3, Canada
Parking Lot
32m246A Sheppard Ave W, North York, ON M2N 1N3, Canada
Parking Lot
201m300 Sheppard Ave W, North York, ON M2N 1N5, Canada
Parking Lot
220m9 Brentwood Ave, North York, ON M2N 2L6, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Willowdale Animal Hospital is located at 256 Sheppard Ave W, North York, ON M2N 1N3 in Toronto. The closest listed public transit option is Sheppard Yonge metro/subway station, about a 12-minute walk away; North York Centre Station is also listed at about a 17-minute walk. Nearby parking lots are listed within about 0 to 3 minutes on foot, so driving may also be convenient.
VCA Willowdale Animal Hospital asks pet owners to call ahead to confirm current opening hours. Reviews mention reduced hours and that the clinic is no longer 24/7, so confirm availability before visiting, especially for urgent concerns.
You can contact VCA Willowdale Animal Hospital by phone at (416) 222-5409. Calling ahead is recommended to confirm hours, appointment availability, prescription refill policies, and whether your pet’s concern can be seen that day.
To book an appointment at VCA Willowdale Animal Hospital, call the clinic to enquire about available times and current booking requirements. If your pet is fearful, reactive, or a large breed, mention this when booking so the team can discuss a lower-stress visit or longer appointment if available.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; OHIP and other provincial health insurance do not cover pets. Call the clinic for a current quote, and for procedures or testing, ask for an itemized written estimate before care begins. If urgent or after-hours care is available, those fees are typically higher. Pet insurance and third-party payment-plan options may help some owners, but availability should be confirmed directly with the clinic or provider.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm VCA Willowdale Animal Hospital’s current payment options. Some clinics may support pet-insurance direct claims or third-party payment plans, but those should also be confirmed in advance.
VCA Willowdale Animal Hospital is associated in the review summary with emergency and urgent care, but reviews also note that the clinic is no longer 24/7 and that some pet owners needed to transfer after hours. Call ahead to confirm same-day or emergency availability and keep a backup emergency hospital plan for nights, weekends, or holidays.
Pet owners often praise VCA Willowdale Animal Hospital for kind, compassionate staff, thorough exams, clear explanations, gentle fear-aware handling, clean facilities, and convenient back parking. Common concerns include high pricing, appointment or refill policies, responsiveness, cancellations, wait times, reduced hours, and occasional communication issues, so it is sensible to ask questions and request estimates up front.
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Nearby Veterinary Clinics
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Last updated: July 28, 2026