1,039 reviews
21 Rolark Dr, Scarborough, ON M1R 3B1
#compassionateCare#skilledSpecialists#lifeSavingTreatment+13
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What owners say
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians and staff for being kind, patient, and highly communicative, taking time to explain diagnoses, options, and costs without rushing. Many noted gentle, fear-aware handling of anxious pets, thorough exams, responsive follow-ups, and successful outcomes from urgent visits, routine care, dental work, and even hospitalizations. Same-day or last‑minute appointments and clear cost transparency were called out repeatedly.
💬Common Feedback & Suggestions
While reviews are overwhelmingly positive, a notable minority raised concerns about pricing—some felt fees were high and a few perceived upselling or unnecessary tests. A handful reported issues with the front desk (rude or uncaring interactions), online booking glitches, unclear cancellation fees, and one address-update lapse; one or two cited disappointing medical outcomes. A couple of reviewers also mentioned discomfort with corporate ownership. Overall sentiment remains strongly favourable, but clearer policies and smoother admin/booking would help.
🏥Clinic Specialties
- Fear-free and anxiety-aware handling
- Same-day and urgent appointments
- Dentistry and dental extractions
- Travel health certificates and paperwork
- Senior and palliative care (including cancer discussions)
- Post-operative hospital care and follow-ups
🏷️Keywords
#compassionateCare#gentleWithAnxiousPets#clearCommunication#costTransparency#thoroughExams#sameDayAppointments#followUpCalls#flexibleScheduling#fairPricingMentions#highCostComplaints#upsellingConcerns#corporateOwnership#rudeFrontDeskReports#onlineBookingIssues#longTermClients#cleanFacility
Overall Ratings
🐾Tips for Pet Owners
- Call to book appointments—several reviewers said the online system didn’t work reliably and phoning was faster.
- Ask for a written estimate and discuss options upfront; staff are transparent, and this helps avoid surprise fees or tests you don’t want.
- If your pet is anxious, let the team know and bring favourite treats or a muzzle if advised—they’re noted for calm, gentle handling.
- For urgent concerns, phone early; multiple reviewers were accommodated on short notice or same day.
- Confirm the clinic’s cancellation policy and make sure your contact details are up to date to avoid missed reminders or fees.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Adenocarcinoma, Anal Sac
Adenocarcinoma, Lung
Adenocarcinoma, Nasal
Adenocarcinoma, Pancreas
Adenocarcinoma, Prostate
Adenocarcinoma, Salivary Gland
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Municipal Parking - Richmond Sherbourne Garage
100m323 Richmond St E, Toronto, ON M5A 4S8, Canada
Green P
129m323 Richmond St E, Toronto, ON M5A 4S8, Canada
400 Adelaide St E Parking
175m400 Adelaide St E #1121, Toronto, ON M5A 4S3, Canada
Canada Auto Parks
188m460 Adelaide St E, Toronto, ON M5A 1P6, Canada
Private Parking for 49 Ontario St
308m86 Berkeley St, Toronto, ON M5A 2W7, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Sherbourne Animal Hospital is located at 320 Richmond St E #108, Toronto, ON M5A 1P9. The closest public transport option listed is Queen metro station, about a 10-minute walk away; King metro station is also nearby, about an 11-minute walk away. If you are driving, Municipal Parking - Richmond Sherbourne Garage is about a 1-minute walk from the clinic.
Sherbourne Animal Hospital's opening hours are not listed in the provided information, so pet owners should call ahead to confirm current hours before visiting.
You can contact Sherbourne Animal Hospital by phone at (416) 775-0101. No website is listed in the provided information.
To book an appointment at Sherbourne Animal Hospital, call the clinic to enquire about availability. Review feedback suggests phoning may be faster than online booking, and urgent concerns should be raised early in the day where possible.
Consultation fees vary by clinic in Canada and are not government-regulated, and OHIP does not cover veterinary care for pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures, tests, dental work, or hospital care. Pet insurance and third-party payment-plan options exist in Canada, but availability should be confirmed directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go options such as Apple Pay or Google Pay; some may also support pet-insurance direct claims or third-party payment plans. Call ahead to confirm which payment methods Sherbourne Animal Hospital currently accepts.
Sherbourne Animal Hospital is noted for fear-free and anxiety-aware handling, same-day and urgent appointments, dentistry and dental extractions, travel health certificates and paperwork, senior and palliative care, post-operative hospital care, and follow-ups.
Pet owner feedback is strongly favourable in the provided summary, with high satisfaction for cleanliness, service attitude, medical expertise, and recommendability. Owners praised kind communication, gentle handling of anxious pets, thorough exams, follow-up calls, same-day availability, and cost transparency, while some raised concerns about pricing, upselling, front-desk interactions, online booking, and cancellation-policy clarity.
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Nearby Veterinary Clinics
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Last updated: July 28, 2026