39 reviews
486 College St, , ON M6G 1A4
#compassionateCare#knowledgeableVet#clearCommunication+13
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What owners say
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the compassionate, professional care their pets received, including clear explanations and frequent updates during stressful emergencies. Many accounts highlight strong specialty expertise, with successful outcomes in oncology (including CHOP), neurology/IVDD, TPLO/orthopaedics, and urgent soft‑tissue surgeries. Several reviewers also noted thoughtful, dignified end‑of‑life support and quick triage for truly critical cases, even after hours and on holidays.
💬Common Feedback & Suggestions
Common concerns were long waits (often several hours) and occasional capacity turn‑aways, even for urgent cases. Communication felt inconsistent for some, with reports of poor updates, difficulty reaching the referral team, and at times brusque or unhelpful front‑desk interactions. Pricing was a major pain point, with many describing very high costs, large deposits, and a perception of being money‑driven or pressured toward add‑ons. A minority reported diagnostic disagreements or outcomes that prompted them to seek second opinions.
🏥Clinic Specialties
- Oncology and chemotherapy (CHOP protocol)
- Neurology and IVDD surgery
- Orthopaedic surgery including TPLO/CCL repair
- Emergency and critical care (ICU)
- Soft‑tissue emergency surgery (e.g., pyometra, GI perforation)
- End‑of‑life and euthanasia support
🏷️Keywords
#compassionateCare#skilledSpecialists#lifeSavingTreatment#clearExplanations#thoroughDiagnostics#oncologyServices#neurologyCare#orthopedicSurgery#endOfLifeSupport#afterHoursCare#longWaits#capacityConstraints#highCosts#poorCommunication#rudeReception#inconsistentDiagnosis
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to ask about current wait times/capacity and have your regular vet send records or a referral to speed triage.
- Request detailed written estimates and ask about payment options before proceeding; clarify what is essential versus optional.
- If a major diagnosis or surgery is proposed, consider a second opinion to feel confident in the plan.
- Ask the team to set expectations for updates (who will call and when) and confirm the discharge plan and follow‑up steps.
- Bring essentials for a potentially long wait (pet meds, water, blanket) if your pet is stable and not triaged as critical.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Toronto Veterinary Emergency Hospital is located at 21 Rolark Dr, Scarborough, ON M1R 3B1, in Toronto. The closest listed public transport option is Ellesmere metro station, about a 17-minute walk away; street parking is typically available in this area, but check local signage before leaving your vehicle.
VCA Toronto Veterinary Emergency Hospital asks pet owners to call ahead to confirm current opening hours, wait times, and capacity before travelling to the hospital.
You can contact VCA Toronto Veterinary Emergency Hospital by phone at (416) 247-8387.
To book or arrange care at VCA Toronto Veterinary Emergency Hospital, call ahead to enquire about availability, triage, and whether your regular veterinarian should send records or a referral before arrival.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; OHIP and other provincial health insurance do not cover pets. Call the hospital for a current quote, ask for an itemized written estimate before procedures, and expect after-hours or emergency care to typically cost more; pet insurance and third-party payment plans may be options in general, but confirm directly before relying on them.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay. Some clinics may also support pet-insurance direct claims or third-party payment plans, so call ahead to confirm what VCA Toronto Veterinary Emergency Hospital currently accepts.
Yes. The available information describes VCA Toronto Veterinary Emergency Hospital as providing emergency and critical care, including ICU support, urgent soft-tissue surgery, and after-hours care, though pet owners should call ahead about current wait times and capacity.
VCA Toronto Veterinary Emergency Hospital is described as offering specialty care in oncology and chemotherapy, neurology and IVDD surgery, orthopaedic surgery including TPLO/CCL repair, emergency and critical care, soft-tissue emergency surgery, and end-of-life support.
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Last updated: July 28, 2026