4.2
59 reviews
3333 BC-16, , BC V8G 4P3
#compassionateCare#accommodatingOnShortNotice#sameDayAccess+13
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the veterinarians and staff for being compassionate, gentle and caring with their pets, including anxious cats and seniors at end of life. Many noted clear explanations and good communication, quick appointments when needed, and helpful touches like reminder calls. Several long‑time clients reported consistently positive visits over years and even travelling long distances to be seen. Recent comments also highlight a professional, knowledgeable team.
💬Common Feedback & Suggestions
The most common concerns centre on front‑desk interactions, with multiple reports of rudeness, poor phone manners and a lack of empathy during stressful situations. Access was a recurring issue: several reviewers said they were turned away if not existing clients, even for emergencies, and cited limited hours (including closed weekends). A few felt policies put money first, mentioning pay‑up‑front expectations and refusals to dispense medications or prescription food without an exam. While many experiences were positive, these access and communication issues were noted by a notable minority.
🏥Clinic Specialties
- Annual checkups and wellness exams
- Preventive care and vaccinations
- Compassionate end-of-life care
- Feline-friendly handling
- Prescription diets and nutrition support
🏷️Keywords
#compassionateCare#caringStaff#knowledgeableVets#clearExplanations#rudeFrontDesk#poorPhoneManners#limitedEmergencyAccess#notAcceptingNewPatients#closedWeekends#quickAppointments#reminderCalls#mixedPricing#afterHoursHelp#catFriendlyHandling
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm availability, especially if you are a new client, as some reviewers were turned away without an existing file.
- If you have an urgent or after‑hours concern, verify whether they can see your pet and keep local emergency numbers handy as backup.
- Expect to pay at the time of service and note that prescriptions or medicated diets generally require an exam or valid client‑patient relationship.
- If phone communication feels rushed, ask staff to repeat or clarify—several owners found in‑person explanations clear once in the appointment.
- If travelling from out of town, confirm your appointment before driving, since some non‑clients reported being declined on arrival.
Other areas this clinic treats
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Conditions commonly treated here
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Contact
Opening Hours
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Terrace Animal Hospital is located at 4620 Keith Ave Unit 101, Terrace, BC V8G 4K1. No public-transit station data was provided, so check Google Maps or the local transit agency for current bus routes; if driving, parking is not confirmed, so call ahead or check local signage before your visit.
Terrace Animal Hospital's opening hours were not provided in the source data. Please call ahead to confirm current hours before visiting, especially because reviewers mentioned limited hours and closed weekends.
A phone number was not provided in the source data for Terrace Animal Hospital. Check the clinic's current listing before contacting them, and confirm availability before travelling, especially if you are a new client.
To book an appointment at Terrace Animal Hospital, contact the clinic directly and confirm whether they are accepting your pet, especially if you are a new client. Reviewers noted quick appointments in some cases, but others reported being declined without an existing client file.
Consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule. Provincial health insurance does not cover pets, so call the clinic for a current quote and ask for an itemized written estimate for any procedures; after-hours or urgent care, when available, is typically more expensive.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard and tap-and-go options such as Apple Pay or Google Pay, and some may support pet-insurance claims or third-party payment plans. Payment methods were not confirmed in the source data for Terrace Animal Hospital, so call ahead to confirm what they accept.
Terrace Animal Hospital is associated with annual checkups and wellness exams, preventive care and vaccinations, compassionate end-of-life care, feline-friendly handling, and prescription diets or nutrition support. Call to enquire about availability for your pet's specific needs.
Terrace Animal Hospital has a 4.2 out of 5 rating from 89 reviews. Pet owners often praise the compassionate, gentle veterinarians, clear explanations and knowledgeable care, while some reviews raise concerns about front-desk communication, limited access for new clients or emergencies, and pricing policies.
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Last updated: July 28, 2026