12 reviews
655 Second Line W, , ON P6C 2K8
#friendlyStaff#compassionateCare#notPushy+11
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised Dr. Craig’s knowledge, attentiveness, and compassionate care. Many mentioned successful outcomes for complex surgeries and emergencies, clear explanations with follow‑up, and strong results from acupuncture. Reviewers also highlighted confidence with exotics (rabbits, chinchillas, birds, geckos) and the clinic’s ability at times to accommodate urgent, same‑day needs, along with comments about a very clean facility.
💬Common Feedback & Suggestions
The most common concern was front‑desk service: multiple reviewers described rude or dismissive interactions, booking mix‑ups, and difficulty reaching the clinic or getting calls answered. Availability and access were recurring issues, with reports of the practice not accepting new clients, clients being dropped without notice, slow appointment lead times, and occasional inconsistencies between posted hours and actual opening. Pricing feedback was mixed—no payment plans and a few complaints of high or unexpected costs—though a few noted efforts to keep fees manageable. A handful of reviews also mentioned limits on species accepted or being declined for certain exotics.
🏥Clinic Specialties
- Exotic and small mammal care (rabbits, chinchillas, geckos)
- Avian medicine and urgent bird care
- Acupuncture for mobility and pain
- Soft‑tissue and emergency surgeries
- Client education and follow‑up care
🏷️Keywords
#compassionateCare#clearCommunication#thoroughExams#skilledSurgery#acupunctureSuccess#exoticPetCare#avianCare#friendlyTeam#rudeReception#bookingIssues#notAcceptingNewClients#emergencyFitIns#noPaymentPlans#pricingConcerns#veryCleanFacility#loyalClients
Overall Ratings
🐾Tips for Pet Owners
- Book early and confirm your appointment time, as availability can be tight and there have been occasional scheduling mix‑ups.
- If you haven’t been seen in a while or are new, call ahead to confirm they’re accepting clients and that your pet’s species is supported.
- Ask about acupuncture if your pet has mobility or pain issues—several owners reported notable improvements.
- Be prepared to pay at time of service, as reviewers noted there are no payment plans and costs can add up for complex care.
- Call before heading over to confirm hours and that the clinic is open, especially around lunch times and weekends.
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Conditions commonly treated here
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Opening Hours
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Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Northland Animal Hospital is located at 695 Trunk Rd, Sault Ste. Marie, ON P6A 3T1. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; you can also check Google Maps or the local transit agency for the nearest bus route. Street parking is typically available in this area, but check posted signage before leaving your vehicle.
Northland Animal Hospital's opening hours were not provided in the source data. Pet owners should call ahead to confirm current hours before visiting, especially around lunch times, weekends, or if travelling for urgent care.
You can contact Northland Animal Hospital by phone at (705) 759-9000. Calling is also the best way to confirm current hours, appointment availability, and whether the clinic can see your pet's species.
To book an appointment at Northland Animal Hospital, call the clinic and ask about current availability. Reviews suggest appointment access can be tight, so book early, confirm your appointment time, and ask whether the clinic is accepting new clients before planning a visit.
Consultation fees vary by clinic in Canada and are not set by a government-published veterinary fee schedule; OHIP and other provincial health insurance do not cover pets. Call the clinic for a current quote, and for procedures or complex care, ask for an itemized written estimate before treatment. Emergency or after-hours care, if available for your case, is typically more expensive. Pet insurance and third-party financing options exist in Canada, but confirm directly with the clinic what, if anything, they support.
The source data does not list specific payment methods for Northland Animal Hospital. Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go options such as Apple Pay or Google Pay, but you should call ahead to confirm. Reviews noted no payment plans, so be prepared to pay at the time of service unless the clinic confirms another arrangement.
The review summary mentions emergency surgeries and that the clinic has at times accommodated urgent same-day needs, but it does not confirm regular after-hours emergency coverage. Call ahead before travelling for urgent care to confirm the clinic is open, available, and able to handle your pet's situation.
Northland Animal Hospital is noted for exotic and small mammal care, including rabbits, chinchillas, and geckos, as well as avian medicine and urgent bird care. The summary also highlights acupuncture for mobility and pain, soft-tissue and emergency surgeries, client education, and follow-up care.
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Last updated: July 28, 2026