370 reviews
3125 Smith Dr, Armstrong, BC V0E 1B1
#compassionateCare#friendlyStaff#knowledgeableVets+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and vets who take time to explain options and personalise care. Many noted gentle, low‑stress handling for anxious or senior pets and the clinic’s ability to accommodate same‑day and emergency visits, including surgeries and urgent dental issues. Several reviews mentioned fair or clearly discussed pricing, with examples of coming in under estimate or even comped visits. Extended hours and streamlined insurance with Trupanion also added convenience for many clients.
💬Common Feedback & Suggestions
A small number of reviewers raised concerns about medical accuracy or follow‑up, including one poor outcome and a couple of missed or disputed diagnoses. Some frustration was directed at front‑desk communication, prescription policies, and price disclosure, with one person feeling nudged toward in‑clinic products. One long‑time client described their experience as only “okay” and said changing hours/location no longer worked for them. Overall, reviews are strongly positive and issues appear infrequent.
🏥Clinic Specialties
- Soft-tissue surgery and urgent procedures
- Dentistry and tooth emergencies
- Senior pet and end-of-life care
- Preventive care and vaccinations
- Low-stress handling for anxious pets
- Same-day and emergency appointments
🏷️Keywords
#friendlyStaff#compassionateCare#gentleHandling#personalizedCare#clearCommunication#sameDayAppointments#emergencyAccommodations#extendedHours#insuranceDirectBilling#fairPricing#priceTransparency#rxPolicyFrustrations#frontDeskIssues#strongRecommendations#seniorPetCare#dentalCare
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for same-day openings if you have an urgent concern—they frequently fit in emergencies.
- Ask for a written estimate and clarify medication/prescription options (in-clinic vs external pharmacy) before treatment to avoid surprises.
- Let the team know if your pet is nervous or elderly; they adapt exams with comfort measures like gentle handling and non-slip support.
- Bring your Trupanion policy details if insured to take advantage of direct processing.
- Enquire about documentation or retail needs (e.g., proof of spay, prescription diets) in advance—they can often help on the spot.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Hillside Bike Valet
145mOaklands, Victoria, BC V8T 2C5, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
City Pets Animal Clinic is located at 3021 Shakespeare St #106, Victoria, BC V8R 4H6, serving pet owners in Saanich and the Victoria area. No public transit station data was provided, so check Google Maps or the local transit agency for current bus routes; if driving, plan parking ahead, with Hillside Bike Valet listed about a 2-minute walk away.
City Pets Animal Clinic's opening hours were not provided, so pet owners should call ahead to confirm today's hours before visiting. Reviews mention extended hours, but availability can change.
The provided data does not list a phone number for City Pets Animal Clinic. You can visit the clinic website at https://citypetsclinic.com/?utm_source=google&utm_medium=google_business_profile&utm_campaign=website_click for current contact options.
To book an appointment at City Pets Animal Clinic, use the contact options on the clinic website or call ahead if you have the clinic's current number. Reviews mention same-day openings and emergency accommodations, so enquire early if your pet needs urgent care.
Consultation fees vary by veterinary clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, ask for an itemized written estimate before procedures, and note that urgent or after-hours care is typically more expensive; pet insurance and third-party payment plans may help in general, but confirm options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but call ahead to confirm City Pets Animal Clinic's current payment options. Reviews specifically mention streamlined Trupanion insurance processing, so bring your policy details if applicable.
Reviews indicate City Pets Animal Clinic accommodates same-day and emergency appointments, including urgent surgeries and dental issues. Because hours and emergency availability can change, call ahead before going in with an urgent concern.
City Pets Animal Clinic is rated 4.6 out of 5 from 110 reviews. Pet owners frequently praise the compassionate team, clear explanations, low-stress handling, senior pet care, same-day help, and emergency accommodations, while a small number mention concerns about follow-up, front-desk communication, prescription policies, and price disclosure.
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Last updated: July 28, 2026