Village Veterinary Clinic

What owners report about visiting

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The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praised the team’s kindness, patience and professionalism, noting how clearly vets explain diagnoses, options and follow‑up. Many highlighted gentle, low‑stress handling of anxious pets and seniors, and the clinic’s responsiveness by phone/email with timely appointments and even same‑day or urgent fits. Reviewers also mentioned a welcoming, clean environment and long‑term, consistent care that keeps them returning for years.

💬Common Feedback & Suggestions

A small number of reviews raised cost concerns, including invoices higher than estimates or add‑ons, as well as a reported cancellation fee. Isolated criticisms mentioned minimal help during one visit, policy‑based refusals (e.g., insulin without recent testing), a single longer wait, and difficulty getting past the phone auto‑attendant. Overall the feedback is overwhelmingly positive, with these issues appearing infrequently but worth clarifying in advance.

🏥Clinic Specialties

  • Preventive care and annual wellness exams
  • Spay/neuter and general surgery
  • Dentistry and dental surgery
  • Emergency and same‑day care
  • End‑of‑life and euthanasia support
  • Low‑stress handling for anxious pets

🏷️Keywords

#compassionateCare#thoroughExplanations#friendlyStaff#patientWithAnxiousPets#clearCommunication#quickAppointments#emergencyAccommodations#cleanFacility#professionalTeam#longTermClients#gentleHandling#transparentEstimates#priceConcerns#followUpCalls#phoneSystemIssues

Overall Ratings

🐾Tips for Pet Owners

  • Ask for a written estimate and discuss your budget up front to avoid surprises or add‑ons on the final invoice.
  • If your pet is nervous, request accommodations (e.g., a quieter or end‑of‑day slot and extra time) since the team is noted for low‑stress handling.
  • They’re responsive by email—watch for confirmations so you don’t miss an offered appointment window.
  • Call early if you need urgent care; several reviewers were fit in quickly or seen the same day.
  • Be aware there may be a cancellation fee; cancel or reschedule as early as possible to avoid charges.
📊 **Overall Ratings** - Medical Expertise: 92% satisfied - Service Attitude: 95% satisfied - Convenience: 91% satisfied - Pricing: 60% satisfied - Cleanliness: 92% satisfied - Recommendability: 96% satisfied 👍 **What Pet Owners Praised** Owners consistently praised the team’s kindness, patience and professionalism, noting how clearly vets explain diagnoses, options and follow‑up. Many highlighted gentle, low‑stress handling of anxious pets and seniors, and the clinic’s responsiveness by phone/email with timely appointments and even same‑day or urgent fits. Reviewers also mentioned a welcoming, clean environment and long‑term, consistent care that keeps them returning for years. 💬 **Common Feedback & Suggestions** A small number of reviews raised cost concerns, including invoices higher than estimates or add‑ons, as well as a reported cancellation fee. Isolated criticisms mentioned minimal help during one visit, policy‑based refusals (e.g., insulin without recent testing), a single longer wait, and difficulty getting past the phone auto‑attendant. Overall the feedback is overwhelmingly positive, with these issues appearing infrequently but worth clarifying in advance. 🏥 **Clinic Specialties** - Preventive care and annual wellness exams - Spay/neuter and general surgery - Dentistry and dental surgery - Emergency and same‑day care - End‑of‑life and euthanasia support - Low‑stress handling for anxious pets 🏷️ **Tags** #compassionateCare #thoroughExplanations #friendlyStaff #patientWithAnxiousPets #clearCommunication #quickAppointments #emergencyAccommodations #cleanFacility #professionalTeam #longTermClients #gentleHandling #transparentEstimates #priceConcerns #followUpCalls #phoneSystemIssues 🐾 **Tips for Pet Owners** - Ask for a written estimate and discuss your budget up front to avoid surprises or add‑ons on the final invoice. - If your pet is nervous, request accommodations (e.g., a quieter or end‑of‑day slot and extra time) since the team is noted for low‑stress handling. - They’re responsive by email—watch for confirmations so you don’t miss an offered appointment window. - Call early if you need urgent care; several reviewers were fit in quickly or seen the same day. - Be aware there may be a cancellation fee; cancel or reschedule as early as possible to avoid charges.

Other areas this clinic treats

Common conditions in each area

Conditions commonly treated here

Note: this content is for general reference only — it is not a diagnosis.

Abortion, Spontaneous (Early Pregnancy Loss)-Cats

Condition info coming soon

Abortion, Spontaneous (Early Pregnancy Loss)-Dogs

Condition info coming soon

Abortion, Termination of Pregnancy

Condition info coming soon

Breeding, Timing

View condition info

Cryptorchidism

Condition info coming soon

Contact

Clinic phone
(613) 445-5622

Opening Hours

Please call the clinic to confirm opening hours

Map

Clinic Address

Box 384, 1108 Concession St, Russell, ON K4R 1E2

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Parking

Russell Park & Ride / Duncanville Park & Ride

264m
Russell, ON K4R 1E1, Canada

Duncanville Park

282m
1141 Concession St, Russell, ON K4R 1E1, Canada

Frequently Asked Questions

Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.

Village Veterinary Clinic is located at Box 384, 1108 Concession St, Russell, ON K4R 1E2. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; pet owners can also check Google Maps or the local transit agency for nearby bus routes. Russell Park & Ride / Duncanville Park & Ride is about a 3-minute walk away, and Duncanville Park is about a 4-minute walk away.

Village Veterinary Clinic asks pet owners to call ahead to confirm current opening hours before visiting. This is especially important if you need a same-day or urgent appointment.

You can contact Village Veterinary Clinic by phone at (613) 445-5622. Reviews also mention that the clinic is responsive by email, but no email address was provided in the source data.

To book an appointment at Village Veterinary Clinic, call to enquire about available times and confirm the clinic's current scheduling process. If your pet needs urgent care, call early, as reviewers mentioned timely appointments and some same-day or urgent fits.

Consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures, surgery, dentistry, or add-on services. Because the clinic is noted for emergency and same-day care, after-hours or urgent-care fees may be higher. Pet insurance and third-party payment plans may help some owners manage costs, but call ahead to confirm what options are available.

Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay. Some clinics may also support pet-insurance claims or third-party payment plans, but you should call ahead to confirm Village Veterinary Clinic's current payment options.

Village Veterinary Clinic is described as offering emergency and same-day care, and reviewers mentioned quick appointments and urgent accommodations. Call as early as possible if your pet needs urgent help, and confirm whether the clinic can see your pet that day or should direct you to an emergency hospital.

Yes, nearby parking options are listed close to Village Veterinary Clinic. Russell Park & Ride / Duncanville Park & Ride is about 264 m away, roughly a 3-minute walk, and Duncanville Park is about 282 m away, roughly a 4-minute walk.

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Nearby Veterinary Clinics

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Last updated: July 28, 2026