46 reviews
383 Route 100, , ON K4R 1E5
#equineSpecialists#compassionateCare#knowledgeableVets+13
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate, and professional team who make even anxious pets feel comfortable. Many highlighted thorough, knowledgeable care with successful procedures (such as spays and dental work) and the willingness to accommodate emergencies and short-notice visits, including after-hours support. The clinic was noted as clean and nicely updated, and several reviewers felt the fees were fair. Long-time clients cited strong trust and loyalty, with some returning even after moving away.
💬Common Feedback & Suggestions
A few concerns were raised about difficulty reaching the clinic by phone when it’s busy. One reviewer reported a serious misdiagnosis during an emergency that led them not to return, and another criticised the new ownership for rudeness and lack of compassion. Aside from these isolated issues, the overall sentiment in the reviews was strongly positive.
🏥Clinic Specialties
- Emergency and after-hours care
- Dentistry and dental procedures
- Spay surgery
- Compassionate euthanasia and end-of-life care
- General canine and feline care
🏷️Keywords
#compassionateCare#friendlyStaff#professionalTeam#knowledgeableVets#thoroughCare#emergencyAvailability#afterHoursSupport#shortNoticeAppointments#quickService#cleanFacility#fairPricing#welcomingEnvironment#longTermClients#hardToReachByPhone#misdiagnosisConcern#rudeStaffMention
Overall Ratings
🐾Tips for Pet Owners
- If the phone lines are busy, try calling earlier in the day or be persistent, as several reviewers noted it can be hard to get through.
- For urgent or after-hours situations, call ahead—reviewers reported the team met them at the clinic during the night when needed.
- If you need a visit on short notice, ask—they’ve squeezed pets in and made room when other clinics could not.
- Let staff know if your pet is nervous; reviewers said the team took extra time to build trust and keep pets calm before procedures.
- Discuss the diagnosis and treatment plan and ask questions; one reviewer reported a misdiagnosis during an emergency.
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Last updated: August 5, 2026