118 reviews
1480 Major Mackenzie Dr E c10, , ON L4S 0A1
#compassionateCare#knowledgeableVets#friendlyStaff+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and staff for being compassionate, patient, and highly knowledgeable. Many noted clear explanations, plenty of time for questions, and gentle, low‑stress handling of nervous pets. Reviewers highlighted successful care from puppyhood to senior years, quick test turnarounds, and even delicate surgeries handled well. Long‑term clients repeatedly said they feel in trustworthy hands and often recommend the clinic to others.
💬Common Feedback & Suggestions
A few reviewers reported difficulty getting timely appointments, especially for urgent issues or with popular veterinarians, and mentioned occasional waits of weeks to months. Pricing drew mixed feedback: some appreciated clear cost explanations and pet plans, while others cited hidden fees, upselling, feeling overcharged for medications, or being asked for a pre‑payment. There were isolated critical reports, including one alleging a wrong diagnosis and another questioning medical records accuracy, as well as a single safety concern about a dog on the premises. Overall sentiment is strongly positive, but clearer billing expectations and improved appointment availability would address the main concerns.
🏥Clinic Specialties
- Preventive care and vaccinations for puppies and kittens
- Senior pet care and end‑of‑life support
- Soft‑tissue mass removal surgery
- Oncology and chronic disease management
- Low‑stress handling for anxious or reactive pets
- Pet travel paperwork and health certificates
🏷️Keywords
#compassionateCare#clearCommunication#patientStaff#gentleHandling#greatWithAnxiousPets#thoroughExams#skilledSurgeons#friendlyReception#easyBooking#shortWaitTimes#quickResults#longTermClients#pricingConcerns#hiddenFeesClaims#hardToGetAppointments
Overall Ratings
🐾Tips for Pet Owners
- Book well in advance, especially if you want a specific veterinarian or have a time‑sensitive concern.
- If your pet is anxious or reactive, ask for a quieter appointment time—the team has accommodated this for others.
- Discuss estimates and medications up front and ask about pet plans or memberships to understand costs and potential savings.
- Use the online booking and email for quick responses and efficient scheduling.
- Keep your own copies of medical records and review visit notes to stay informed about your pet’s care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking lot
631m18 Marc Santi Blvd, Maple, ON L6A 0K2, Canada
Parking lot
681m9000 Bathurst St, Thornhill, ON L4J 8C7, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Don Head Village Animal Clinic is located at 737 Carrville Rd, Richmond Hill, ON L4C 6E5. The closest listed public transport option is Langstaff GO, a train station about a 36-minute walk away, so it may be more practical to drive or check a local bus connection through Google Maps or the local transit agency; nearby parking lots are listed about an 8- to 9-minute walk from the clinic.
Don Head Village Animal Clinic asks pet owners to call ahead to confirm current opening hours before visiting.
You can contact Don Head Village Animal Clinic by phone at (905) 707-9059.
To book an appointment at Don Head Village Animal Clinic, call to enquire about availability. Pet owners are advised to book well in advance, especially for a specific veterinarian or a time-sensitive concern.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and for procedures, ask for an itemized written estimate before treatment; pet insurance and third-party payment-plan options may be worth discussing in general terms.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm Don Head Village Animal Clinic's current payment options. Some clinics may also support pet-insurance claims or third-party payment plans, so ask before your visit if that matters to you.
Don Head Village Animal Clinic is noted for preventive care and vaccinations for puppies and kittens, senior pet care and end-of-life support, soft-tissue mass removal surgery, oncology and chronic disease management, low-stress handling for anxious or reactive pets, and pet travel paperwork or health certificates.
Pet owner feedback is strongly positive overall, with high satisfaction noted for medical expertise, service attitude, cleanliness, and recommendability. Owners often praise the compassionate, patient team, clear explanations, gentle handling of nervous pets, and long-term care, while some feedback mentions appointment availability and mixed experiences around pricing clarity.
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Last updated: July 28, 2026