286 reviews
3 Brock Way, 7020, New Zealand
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the friendly, compassionate team and how well they communicate, explain options, and follow up by phone or email. Many noted quick, same‑day accommodation for urgent needs and gentle handling of anxious pets, with several long‑term clients describing years of dependable care. There are multiple reports of good outcomes after surgery, dental work, and medical treatment, as well as thoughtful end‑of‑life support.
💬Common Feedback & Suggestions
A recurring concern is pricing: several reviewers felt fees were high, cited upselling, or believed tests and procedures were unnecessary. A few reported diagnostic disagreements or mistakes (including one case where euthanasia was suggested but another vet resolved the issue with medication), and some mentioned inconsistent bedside manner with certain doctors or staff. There were isolated administrative and policy frustrations (e.g., travel paperwork, room‑entry rules during the pandemic) and one cleanliness complaint. Overall sentiment is largely positive, but cost transparency and consistency in approach were notable areas for improvement.
🏥Clinic Specialties
- Dentistry and dental cleanings
- Soft‑tissue surgery and wound repair
- Emergency and same‑day appointments
- End‑of‑life and cremation support
- Fear‑free handling for anxious pets
- Internal medicine and GI cases
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#followUpCalls#sameDayAppointments#emergencyAccommodations#anxietySensitive#longTermClients#diagnosticDisagreements#pricingConcerns#upsellingComplaints#fairPricingForSome#cleanFacility#separateDogCatAreas#emailResponse#endOfLifeSupport
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for urgent issues—reviewers were often accommodated the same day, and staff sometimes stayed late to help.
- Ask for written estimates and clarify which tests or treatments are essential to avoid unexpected costs.
- If your pet is anxious, mention it when booking; reviewers noted gentle handling, follow‑ups, and even separate dog and cat areas.
- If you prefer a particular veterinarian or communication style, request that clinician when scheduling.
- Bring or request copies of medical records in advance (helpful for travel or referrals); the clinic has provided records promptly even years later.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Island Veterinary Hospital is located at 10100 Westminster Hwy, Richmond, BC V6X 1B2. No public transit station data was provided, so check Google Maps or the local transit agency for current bus or train routes; if driving, parking is not confirmed, so call ahead or check local signage before your visit.
Island Veterinary Hospital asks pet owners to call ahead to confirm current opening hours. Hours can change for holidays, staffing, urgent cases, or seasonal scheduling.
A phone number was not provided in the source data. You can contact Island Veterinary Hospital through its website at https://www.islandvethospital.com/.
To book an appointment at Island Veterinary Hospital, use the clinic’s website or call to enquire if a phone option is listed there. For urgent concerns, call ahead because reviewers reported that the team has sometimes accommodated same-day needs.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, and for tests, dental work, surgery, or other procedures, ask for an itemized written estimate before approving care. Urgent or after-hours care, when available, is typically more expensive; pet insurance and third-party payment plans may be options in general, but confirm directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go options such as Apple Pay or Google Pay; some may also support insurance claims or third-party payment plans. Call ahead to confirm the payment methods available at Island Veterinary Hospital.
Island Veterinary Hospital is associated with emergency accommodations and same-day appointments in the provided review summary. Call ahead for urgent issues so the team can advise whether they can see your pet that day or recommend the next appropriate step.
Island Veterinary Hospital has a 4.1 out of 5 rating from 177 reviews. Pet owners often praised the friendly, compassionate team, clear communication, follow-up calls and emails, gentle handling of anxious pets, and support for surgery, dental care, medical treatment, and end-of-life care. Pricing concerns and requests for clearer estimates were recurring themes in less positive feedback.
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Last updated: July 28, 2026