5.0
55 reviews
4285 Strandherd Dr #8, Nepean, ON K2J 6E8
#compassionateCare#friendlyStaff#gentleHandling+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praised the caring, friendly and professional staff, noting gentle handling of anxious pets and clear post‑operative instructions. Many reported smooth surgeries with quick recoveries and no complications, and several said the process was well‑organized and on time with easy drop‑off and pick‑up. Affordability was highlighted repeatedly, with multiple owners calling the prices far lower than regular vets and good value. Some long‑time users said they would return and highly recommend the service.
💬Common Feedback & Suggestions
Common concerns centred on access and communication: long waitlists, difficulty getting call‑backs, and messages going unanswered were mentioned by several reviewers. A very strict scent‑free policy led to same‑day denials for some pets—even after lengthy waits—which caused frustration, and a few reviews described staff as rude or unprofessional. There were isolated medical and aftercare issues noted (e.g., an incision opening, nails cut too short causing discomfort, and one serious post‑op complication), plus one serious cleanliness complaint about odour and an insect seen in a carrier. One reviewer also felt the deposit/costs were still hard to manage on assistance.
🏥Clinic Specialties
- Spay and neuter surgeries for cats and dogs
- Affordable high‑volume sterilization program
- Post‑operative care instructions and support
- Nail trimming performed during surgical visit
- Pre‑surgical screening and incidental issue detection (e.g., hernias)
🏷️Keywords
#affordablePricing#spayNeuterExpertise#friendlyStaff#professionalTeam#organizedProcess#smoothRecovery#clearAftercareInstructions#longWaits#poorCommunication#strictScentPolicy#deniedAtCheckIn#rudeStaffReports#convenientDropOffPickup#highlyRecommended#cleanlinessConcern#nailTrimsDuringVisit
Overall Ratings
🐾Tips for Pet Owners
- Join the waitlist and book as early as possible—appointments can take months to secure during busy periods.
- Follow the scent‑free policy to the letter (no perfume, scented products or deodorants on you, your pet, carrier or blankets) to avoid same‑day denial.
- Read all pre‑op emails carefully, confirm drop‑off/pick‑up instructions, and bring up any medications your pet is taking ahead of time.
- Ask about nail trimming if you have preferences, and review aftercare steps before leaving so you can monitor the incision properly at home.
- If you have trouble reaching the clinic, use their online registration/waitlist system and be patient with call‑backs.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Precise ParkLink
315m161 Colonnade Rd S, Nepean, ON K2E 7J4, Canada
Nepean Creek Park,East Parking Lot
400mUnnamed Road, Nepean, ON K2E 7R6, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
City of Ottawa Spay/Neuter Clinic is located at 26 Concourse Gate, Nepean, ON K2E 7T7 in Ottawa. No subway, light-rail or train station was listed within walking distance, so driving may be the easiest option; you can also check Google Maps or OC Transpo for the nearest bus route.
City of Ottawa Spay/Neuter Clinic asks pet owners to call ahead to confirm current opening hours before visiting or planning drop-off and pick-up.
You can contact City of Ottawa Spay/Neuter Clinic by phone at (613) 798-8970.
To book an appointment at City of Ottawa Spay/Neuter Clinic, use the clinic's online registration or waitlist system if available, or call to enquire. Reviews suggest appointments can involve long waitlists, so it is best to register as early as possible.
Veterinary fees vary by clinic in Canada and are not regulated by a government-published fee schedule; OHIP and other provincial health insurance do not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate for any procedure. Pet insurance and third-party payment-plan options may exist in Canada, but you should confirm directly whether any option applies to your pet's visit.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay. Some clinics may also support pet-insurance claims or third-party payment plans, so call ahead to confirm what City of Ottawa Spay/Neuter Clinic currently accepts.
Yes, nearby parking is listed close to City of Ottawa Spay/Neuter Clinic. Precise ParkLink is about a 4-minute walk away, and Nepean Creek Park, East Parking Lot is about a 5-minute walk away.
City of Ottawa Spay/Neuter Clinic focuses on spay and neuter surgeries for cats and dogs through an affordable high-volume sterilization program. The source data also mentions post-operative care instructions and support, nail trimming during surgical visits, and pre-surgical screening that may detect incidental issues such as hernias.
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Last updated: July 28, 2026