211 reviews
878 Boyd Ave, , ON K2A 2E3
#compassionateCare#clearCommunication#emergencyAccess+13
Ottawa Animal Emergency and Specialty Hospital
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners most often praised the team’s compassion and calm professionalism during emergencies, including late-night visits and difficult end‑of‑life situations. Reviewers frequently noted clear explanations of options, upfront cost estimates, and regular updates while pets were hospitalized. Many reported good outcomes for toxin/foreign‑body cases and other urgent conditions, and several appreciated the comfortable, clean facility and private spaces for goodbyes.
💬Common Feedback & Suggestions
Concerns centred on very high costs, with some feeling pressured toward expensive diagnostics or procedures and a few comparing quotes unfavourably to their regular vet. Waits could be long (several hours) when cases were triaged as less urgent, and some reported difficulty reaching staff by phone, inconsistent follow‑up, or confusion about 24/7 availability. A minority described negative experiences with diagnosis or care plans, including for some exotic species, and a few felt communication at the front desk could be more empathetic.
🏥Clinic Specialties
- Emergency and critical care
- Toxic ingestion and foreign body management
- End-of-life and euthanasia care
- Oncology (lymphoma treatment)
- Orthopedic surgery (knee procedures)
- Exotic and avian medicine
🏷️Keywords
#compassionateCare#clearCommunication#costTransparency#regularUpdates#endOfLifeSupport#emergencyCare#exoticsFriendly#modernFacility#privateRooms#longWaits#phoneIssues#not24Seven#highPrices#triageProcess
Overall Ratings
🐾Tips for Pet Owners
- Call ahead to confirm current hours and expected wait times, as availability and triage demand can affect how quickly your pet is seen.
- Ask for written estimates and discuss alternatives at each step; reviewers noted the team will outline options and costs.
- Bring prior records, recent test results, and a clear history to help the vets make faster decisions in emergencies.
- If you have an exotic pet, confirm they can see your species and what expertise is available before arriving.
- Request scheduled updates and clarify a follow‑up plan before discharge to avoid missed communications.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Impark - 745 Montreal Road Lot 184
40m1155 Lola St, Ottawa, ON K1K 0T1, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Ottawa Animal Emergency and Specialty Hospital is located at 1155 Lola St #201, Ottawa, ON K1K 4C1. The closest public transport option listed is Tremblay light rail station, about a 6-minute walk away, and Ottawa train station is about a 9-minute walk away. If you are driving, Impark - 745 Montreal Road Lot 184 is listed about a 1-minute walk from the hospital.
Ottawa Animal Emergency and Specialty Hospital asks pet owners to call ahead to confirm current opening hours. This is especially important because review feedback mentions that emergency availability, triage demand, and wait times can vary.
You can contact Ottawa Animal Emergency and Specialty Hospital by calling (613) 745-0123. Calling ahead is recommended to confirm current hours, expected wait times, and whether the hospital can see your pet's species or condition.
Call to enquire about appointment availability or emergency intake before you go. For urgent cases, bring prior records, recent test results, medication details, and a clear timeline of symptoms to help the veterinary team triage and assess your pet more quickly.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule, and provincial health insurance such as OHIP does not cover pets. Call the hospital for a current quote, and ask for an itemized written estimate before procedures, diagnostics, hospitalization, or surgery. Emergency or after-hours care is typically more expensive than routine daytime care. Pet insurance and third-party payment-plan options may be available in Canada generally, but confirm any specific options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm this hospital's current payment options. Some clinics may also support pet-insurance direct claims or third-party payment plans, so ask before treatment if you need those options.
Ottawa Animal Emergency and Specialty Hospital is described as providing emergency and critical care, including urgent cases such as toxic ingestion and foreign body management. Because some reviewers mentioned confusion about 24/7 availability, call ahead to confirm whether the hospital is open and what the expected triage wait time may be before arriving.
The hospital's listed specialties include emergency and critical care, toxic ingestion and foreign body management, end-of-life and euthanasia care, oncology such as lymphoma treatment, orthopedic surgery including knee procedures, and exotic and avian medicine. If your pet needs a specific specialist or procedure, call to confirm current availability before visiting.
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Last updated: July 28, 2026