349 reviews
422 McArthur Ave., , ON K1K 1G6
#catOnlyClinic#compassionateCare#gentleHandling+12
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets’ compassion, patience, and clear explanations. Many noted gentle handling of anxious pets and thoughtful, knowledgeable care for seniors, puppies/kittens, and complex issues, with successful treatments and caring follow‑ups. Several reviews appreciated times when appointments were available quickly, a complimentary first exam for new patients, and the helpful clinic app.
💬Common Feedback & Suggestions
Common concerns focused on access and responsiveness: difficulty getting same‑day or urgent appointments, delayed call‑backs, and being turned away when the clinic was full or for emergencies. Pricing drew repeated criticism for being high, with some feeling pressured by care plans or add‑ons and wanting clearer, itemized billing; a few others felt costs were discussed transparently. A handful of comments mentioned administrative or process issues (lost files, misdirected emails, and exams that skipped basics like temperature checks). Overall sentiment is positive, but owners would like faster communication, better urgent availability, and clearer cost expectations.
🏥Clinic Specialties
- Senior pet care and chronic conditions
- Dentistry and dental extractions
- Compassionate end‑of‑life care
- Puppy/kitten wellness and vaccinations
- Fear‑free and anxiety‑sensitive handling
- International travel documentation assistance
🏷️Keywords
#compassionateCare#knowledgeableVets#clearCommunication#gentleHandling#anxiousPets#thoroughExams#quickAppointments#hardToBookUrgentCare#slowCallbacks#pricingConcerns#corporateFeel#cleanClinic#loyalClients#helpfulApp#endOfLifeSupport#freeFirstExam
Overall Ratings
🐾Tips for Pet Owners
- Book ahead—same‑day or urgent slots can be hard to get, and call‑backs may be delayed during busy periods.
- Ask for an itemized estimate and invoice before paying, and discuss what’s necessary versus optional to manage costs.
- If you’re a new client, confirm eligibility and conditions for the complimentary first exam when you schedule.
- Let staff know if your pet is anxious; reviewers report very gentle handling and helpful techniques when flagged in advance.
- Use the clinic’s app for records, reminders, and messaging, and consider contacting an emergency hospital for after‑hours or urgent issues.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Deciduous Teeth, Persistent (Retained)
Dentigerous Cyst
Enamel Hypoplasia/Hypocalcification
Feline Stomatitis-Feline Chronic Gingivostomatitis (FCGS)
Gingival Enlargement/Hyperplasia
Halitosis
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
20 - 64 ISABELLA STREET - Lot #107
64m64 Isabella St, Ottawa, ON K1S 1V4, Canada
Impark - 150 Isabella Street Lot 73
309m150 Isabella St, Ottawa, ON K1S 5P7, Canada
Public Parking
313m150 Isabella St, Ottawa, ON K1S 3P4, Canada
Parking Indigo Ottawa OT393 - YMCA-YWCA
339mCatherine Ave, 180 Argyle Ave, Ottawa, ON K2P 1B7, Canada
Impark - 180 Argyle Ave - YMCA Lot 198
345m180 Argyle Ave, Ottawa, ON K2P 1B7, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Pretoria Pet Hospital is located at 16 Pretoria Ave, Ottawa, ON K1S 1W7. The closest listed public transit options are Uottawa light rail station and Lees light rail station, both about a 17-minute walk away; drivers can use nearby paid parking such as 20 - 64 ISABELLA STREET - Lot #107, about a 1-minute walk from the clinic.
VCA Pretoria Pet Hospital asks pet owners to call ahead to confirm current opening hours. Hours can change during holidays, busy periods, or staffing changes, so confirm before visiting.
You can contact VCA Pretoria Pet Hospital by phone at (613) 565-0588. Call ahead for opening hours, appointment availability, urgent-care guidance, and current service information.
To book an appointment at VCA Pretoria Pet Hospital, call the clinic or use the clinic app if available to you. Reviews suggest booking ahead because same-day or urgent appointments may be hard to secure during busy periods.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; OHIP and other provincial health insurance do not cover pets. Call the clinic for a current quote, and for procedures or dental work, ask for an itemized written estimate before treatment; pet insurance and third-party payment-plan options may be worth asking about in general terms.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm what VCA Pretoria Pet Hospital currently accepts. Some clinics may also support pet-insurance claims or third-party payment plans, so ask before your visit if that matters for your budget.
The clinic information highlights senior pet care and chronic conditions, dentistry and dental extractions, compassionate end-of-life care, puppy and kitten wellness, vaccinations, fear-free and anxiety-sensitive handling, and international travel documentation assistance. Ask when booking to confirm which veterinarian or appointment type best fits your pet’s needs.
Pet owners often praise the clinic’s compassionate veterinarians, patient explanations, gentle handling of anxious pets, senior-pet care, clean environment, and thoughtful follow-up. Common concerns include pricing, delayed call-backs, limited same-day or urgent availability, and wanting clearer itemized billing, so it is sensible to book ahead and ask cost questions upfront.
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Last updated: July 28, 2026