286 reviews
5685 Hazeldean Rd, Stittsville, ON K2S 0P6
#compassionateCare#knowledgeableVets#thoroughExplanations+13
VCA Canada Alta Vista Specialty and Emergency Veterinary Centre
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and bedside manner, especially during emergencies and end-of-life visits. Many noted clear communication, feeling unpressured, and frequent updates during surgery, recovery, and complicated cases. Several cited effective treatment in urgent trauma, post-op complications, and complex conditions, with quick access to diagnostics like CT scans.
💬Common Feedback & Suggestions
The most common concern was very long waits (often 5–9+ hours) in the emergency service, with some saying they left without being seen or only after paying an exam fee. A minority reported high or unclear costs and a perceived focus on revenue, along with occasional dissatisfaction about diagnostic accuracy, prognosis communication, or follow-up. A few also described unprofessional or aggressive interactions. Overall sentiment is largely positive about care quality and kindness, but access and cost transparency drew the sharpest criticism.
🏥Clinic Specialties
- Emergency and urgent care
- Trauma and wound management
- Specialty surgery (orthopaedic and soft-tissue)
- Advanced imaging (CT scans)
- Reproductive and whelping support
- End-of-life and euthanasia care
🏷️Keywords
#compassionateCare#clearCommunication#regularUpdates#skilledTeam#emergencyExpertise#traumaCare#advancedImaging#endOfLifeSupport#friendlyFrontDesk#quickResponse#longWaits#highCosts#billingTransparencyConcerns#mixedExperiences#accommodatingStaff#sameDayImaging
Overall Ratings
🐾Tips for Pet Owners
- Expect triage-based waits during busy periods; bring water, snacks, and a phone charger to stay comfortable.
- Call ahead to alert the team, confirm current wait times, and describe your pet’s severity so they can triage appropriately.
- Ask for written estimates and discuss costs, alternatives, and follow-up plans before authorizing procedures.
- Bring your pet’s recent records, medication list, and any prior test results to speed assessment.
- If advanced imaging or surgery may be needed, ask whether same-day CT or a surgical consult is available.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
Parking Indigo Ottawa OT413 - 2265 St. Laurent
327m2265 St. Laurent Blvd, Ottawa, ON K1G 6C5, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
VCA Canada Alta Vista Specialty and Emergency Veterinary Centre is located at 2220 Walkley Rd, Ottawa, ON K1G 5L2, Canada. No subway, light-rail, or train station was found within walking distance, so driving may be the most practical option; Parking Indigo Ottawa OT413 at 2265 St. Laurent is about a 4-minute walk away. For transit, check Google Maps or OC Transpo for the nearest local bus route.
Opening hours are not listed in the provided information, so call ahead to confirm current hours before visiting.
You can contact VCA Canada Alta Vista Specialty and Emergency Veterinary Centre by phone at (613) 731-9911.
Call to enquire about booking an appointment, emergency triage, or a specialty consultation. If your pet may need urgent care, describe the symptoms clearly so the team can advise on next steps.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule, and OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before approving procedures, imaging, surgery, or hospitalization. Because this clinic offers emergency and urgent care, after-hours or emergency fees are typically higher. Pet insurance and third-party payment-plan options may be available in the broader Canadian market, but call ahead to confirm what applies.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted methods, pet-insurance claim support, or any third-party payment-plan options.
Yes, the provided information lists emergency and urgent care among the clinic’s services. Pet owners should call ahead when possible to describe the situation, confirm current wait times, and understand how triage may affect when their pet is seen.
The clinic’s listed specialties include emergency and urgent care, trauma and wound management, orthopaedic and soft-tissue surgery, CT imaging, reproductive and whelping support, and end-of-life or euthanasia care.
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Nearby Veterinary Clinics
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Last updated: July 28, 2026