East River Animal Hospital

What owners report about visiting

Collecting owner reports|Help add what a visit is like

The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.

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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.

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Owner Review Summary

Distilled from Google reviews — see what pet owners actually say

👍What Pet Owners Praised

Owners consistently praise the friendly, compassionate team and veterinarians who take time to explain diagnoses and options clearly. Many note quick or even same‑day appointments, thorough exams with helpful follow‑up calls, and a spotless, modern facility. Positive outcomes are highlighted for dental work, surgeries (including spay/neuter), and care of small/exotic pets.

💬Common Feedback & Suggestions

A minority of reviewers felt prices could be high, with a few perceiving pressure to add extras or unnecessary medications. Some reported curt or judgmental phone interactions, plus frustration when the clinic wasn’t accepting new or lapsed clients or could not take an emergency. After‑hours/virtual triage drew mixed reviews (including being billed in US funds), and there are isolated comments about communication missteps or unresolved issues after a visit. Overall, the tone is strongly positive despite these concerns.

🏥Clinic Specialties

  • Dentistry and dental extractions
  • Spay/neuter and soft‑tissue surgery
  • Exotic and small mammal care (e.g., mini pigs, guinea pigs)
  • Preventive care and vaccinations
  • End‑of‑life and euthanasia support
  • Behaviour guidance for anxious/reactive dogs

🏷️Keywords

#compassionateCare#friendlyStaff#clearCommunication#thoroughExams#fastAppointments#followUpCalls#cleanModernFacility#longTermClients#exoticsFriendly#dentalCare#pricingConcerns#upsellPressure#phoneMannerMixed#notTakingNewClients#emergencyAccessIssues#valueForTravel

Overall Ratings

🐾Tips for Pet Owners

  • Book early and maintain active‑client status; several reviews note they may decline lapsed or new clients during busy periods.
  • Ask for written estimates and discuss alternatives up front—pricing experiences vary and some owners felt upsell pressure.
  • Tell the team if your pet is anxious or reactive; reviewers report they handle behaviour issues well and offer guidance.
  • If using after‑hours triage, confirm fees first—some reported the service bills in US funds and had mixed value.
  • Call ahead for medication refills and bring prior prescriptions/records to avoid extra trips due to prescription requirements.
📊 **Overall Ratings** - Medical Expertise: 90% satisfied - Service Attitude: 86% satisfied - Convenience: 72% satisfied - Pricing: 56% satisfied - Cleanliness: 97% satisfied - Recommendability: 90% satisfied 👍 **What Pet Owners Praised** Owners consistently praise the friendly, compassionate team and veterinarians who take time to explain diagnoses and options clearly. Many note quick or even same‑day appointments, thorough exams with helpful follow‑up calls, and a spotless, modern facility. Positive outcomes are highlighted for dental work, surgeries (including spay/neuter), and care of small/exotic pets. 💬 **Common Feedback & Suggestions** A minority of reviewers felt prices could be high, with a few perceiving pressure to add extras or unnecessary medications. Some reported curt or judgmental phone interactions, plus frustration when the clinic wasn’t accepting new or lapsed clients or could not take an emergency. After‑hours/virtual triage drew mixed reviews (including being billed in US funds), and there are isolated comments about communication missteps or unresolved issues after a visit. Overall, the tone is strongly positive despite these concerns. 🏥 **Clinic Specialties** - Dentistry and dental extractions - Spay/neuter and soft‑tissue surgery - Exotic and small mammal care (e.g., mini pigs, guinea pigs) - Preventive care and vaccinations - End‑of‑life and euthanasia support - Behaviour guidance for anxious/reactive dogs 🏷️ **Tags** #compassionateCare #friendlyStaff #clearCommunication #thoroughExams #fastAppointments #followUpCalls #cleanModernFacility #longTermClients #exoticsFriendly #dentalCare #pricingConcerns #upsellPressure #phoneMannerMixed #notTakingNewClients #emergencyAccessIssues #valueForTravel 🐾 **Tips for Pet Owners** - Book early and maintain active‑client status; several reviews note they may decline lapsed or new clients during busy periods. - Ask for written estimates and discuss alternatives up front—pricing experiences vary and some owners felt upsell pressure. - Tell the team if your pet is anxious or reactive; reviewers report they handle behaviour issues well and offer guidance. - If using after‑hours triage, confirm fees first—some reported the service bills in US funds and had mixed value. - Call ahead for medication refills and bring prior prescriptions/records to avoid extra trips due to prescription requirements.

Contact

Opening Hours

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Map

Clinic Address

200 Terra Cotta Dr, New Glasgow, NS B2H 5W5

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Last updated: August 5, 2026