4.1
457 reviews
1800 Bowen Rd, , BC V9S 5W4
#compassionateCare#friendlyStaff#exoticPetExpertise+13
What owners report about visiting
1 community reports｜1/5 details added｜Updated 9/11
The information below comes from anonymous owner reports and keeps updating; we still suggest confirming with the clinic before your visit.
What owners say
Few owners who have visited have reported so far — real visit experiences are welcome.
Can you rely on it
You can take a look, but don't treat it as a confirmed answer. The reality may still vary by time of day, vet on duty and on-site conditions.
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What owners say
Awaiting owner input on whether walk-in visits are possible.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
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If you've visited this clinic, adding one answer helps the next owner feel a little more certain.
What owners say
Awaiting owner input on wait times.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
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What owners say
Awaiting owner input on cost explanations.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
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What owners say
Awaiting owner input on TNR / stray-animal assistance.
Can you rely on it
It can't be used as a basis yet. If you need this information, call the clinic first.
Your experience helps too
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1 owners want to know
Do you offer after-hours or emergency care?
Mike Wagar · 2026-09-12 04:16
Have you been to this clinic?
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion and kindness, especially around end‑of‑life care and difficult emergencies. Many reported clear explanations of diagnoses and options, attentive phone triage, and successful outcomes from urgent treatments and surgeries such as toxin ingestion, urinary issues, respiratory crises, and orthopaedic repairs. Several also noted staff who were calm, patient, and respectful throughout stressful visits.
💬Common Feedback & Suggestions
The most frequent concerns were long waits (often several hours) and inconsistent availability/hours, with some feeling they received few updates while pets were in the back. A number of reviewers found the costs high or unexpected; a few alleged misdiagnoses or felt dismissed, and some cited aftercare issues like missing paw‑print keepsakes. There were occasional comments about brusque front‑desk interactions and frustration directed at corporate management. Overall sentiment skews positive, but these pain points recur.
🏥Clinic Specialties
- Emergency and critical care
- Orthopedic surgery (TPLO and fracture repair)
- Toxic ingestion management and induced vomiting
- Urinary blockages and catheterization
- End‑of‑life and euthanasia support
- Respiratory emergencies (distress and pneumonia)
🏷️Keywords
#compassionateCare#euthanasiaSupport#lifeSavingCare#thoroughDiagnostics#clearExplanations#friendlyStaff#longWaits#communicationGaps#costConcerns#availabilityIssues#emergencySurgery#toxicIngestionTreatment#urinaryBlockageCare#aftercareIssues#managementConcerns#helpfulPhoneTriage
Overall Ratings
🐾Tips for Pet Owners
- Call ahead for triage advice and to confirm current hours; be prepared for triage‑based queues and potentially long waits.
- Bring your pet’s medical history, current medications, and essentials (water, snacks, a blanket) in case you’re there for several hours.
- Ask for a written estimate and discuss cost‑sensitive or staged diagnostic/treatment options before proceeding.
- Confirm how and how often you’ll receive updates while your pet is in treatment, and request periodic check‑ins if it’s busy.
- If arranging keepsakes (e.g., paw prints), verify the details and collect them before you leave to avoid disappointment.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| 00:00〜08:00 | |||||||
| 12:00〜23:59 |
⚠️
Hours notice
Actual hours may change on public holidays or unexpected situations. Please call ahead to confirm before visiting.
Parking
6551 Aulds Rd Parking
103m6561 Aulds Rd #101, Nanaimo, BC V9S 4E6, Canada
6581 Aulds Rd Parking
244m6581 Aulds Rd, Nanaimo, BC V9S 4E6, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Central Island Veterinary Emergency Hospital is located at 6550 Metral Dr, Nanaimo, BC V9T 2L8. No public transit stop data was provided, so check Google Maps or the local transit agency for current bus routes; if driving, nearby parking includes 6551 Aulds Rd Parking, about a 1-minute walk away, and 6581 Aulds Rd Parking, about a 3-minute walk away.
Central Island Veterinary Emergency Hospital's current opening hours were not provided, so pet owners should call ahead to confirm availability before going in. Reviews mention inconsistent availability at times, so confirming before travel is especially important for urgent cases.
No phone number was provided in the source data for Central Island Veterinary Emergency Hospital. Use the clinic website, https://www.civeh.com/, to find current contact options and confirm how to reach the emergency team before visiting.
For urgent or emergency care, contact Central Island Veterinary Emergency Hospital ahead of your visit for triage advice and current availability. Be ready to describe your pet's symptoms, medications, recent veterinary history, and any possible toxin exposure.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance does not cover pets. Call the clinic for a current quote, ask for an itemized written estimate before procedures, and note that emergency or after-hours fees are typically higher; pet insurance and third-party payment-plan options may help in general, but confirm what applies before treatment.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted methods, and ask whether any pet-insurance claim support or third-party payment-plan options are available.
Yes, the clinic is described as a veterinary emergency hospital with emergency and critical care services. The review summary mentions urgent treatment for toxin ingestion, urinary issues, respiratory distress, pneumonia, and emergency surgeries, but pet owners should call ahead to confirm current availability and triage instructions.
Central Island Veterinary Emergency Hospital has a 4.0 out of 5 rating from 393 reviews. Pet owners often praise the team's compassion, clear explanations, phone triage, cleanliness, and support during difficult emergencies, while recurring concerns include long waits, communication gaps during busy periods, high or unexpected costs, and inconsistent availability.
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Have you ever been seen here successfully without a reservation?
Based on 0 owner reports
Anonymous, about 3 seconds
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Last updated: September 16, 2026