136 reviews
260 Doon S Dr, , ON N2P 2L8
#compassionateCare#friendlyStaff#clearCommunication+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Reviewers consistently praise the friendly, compassionate team and vets who take time to listen and explain options clearly. Many highlight gentle, low-stress handling for nervous or reactive dogs and seniors, with thoughtful touches like helping large arthritic pets out of the car. Owners also note strong follow-up and communication, quick accommodations for urgent needs, and successful procedures such as dental cleanings.
💬Common Feedback & Suggestions
While the recent feedback is overwhelmingly positive, a portion of older reviews report concerns about high or confusing pricing, upselling, and occasional billing errors or double charges. A few commenters described negative interactions and inconsistent medical experiences (e.g., complications around euthanasia, post-procedure issues, or conflicting advice), as well as occasional administrative frustrations. Several newer reviewers, however, mention clear quotes and fair costs under the current team.
🏥Clinic Specialties
- Dentistry and dental cleanings/extractions
- End-of-life and euthanasia care (including in-home support)
- Low-stress handling for anxious or reactive dogs
- Senior pet care and mobility/arthritis support
- Small mammal (rat) medicine
- Same-day urgent care and follow-up
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#gentleHandling#anxiousPets#seniorPetCare#dentalCare#endOfLifeSupport#followUpCalls#quickAppointments#transparentQuotes#pricingConcerns#knowledgeableVets#accommodatingTeam#loyalClients#smallMammalCare
Overall Ratings
🐾Tips for Pet Owners
- Ask for a written estimate and discuss options in advance; reviewers note the team provides clear quotes and running totals.
- Let staff know if your pet is anxious, reactive, or mobility-limited so they can plan low-stress handling and assist from your car if needed.
- Call early for urgent issues—several reviewers reported same-day availability and quick accommodations.
- If facing end-of-life decisions, discuss available options (including potential in-home support) and scheduling ahead of time.
- Note that ownership changed in late 2023; consider weighing newer reviews more heavily when making your decision.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Heritage Veterinary Hospital is located at 200 Lorraine Ave Unit 7, Kitchener, ON N2B 3R3. No subway, light-rail, or train station was found within walking distance, so driving is likely the most practical option; for transit, check Google Maps or the local transit agency for the nearest bus route.
Heritage Veterinary Hospital asks pet owners to call ahead to confirm current opening hours before visiting.
You can contact Heritage Veterinary Hospital by phone at (519) 743-9924.
To book an appointment at Heritage Veterinary Hospital, call the clinic to enquire about availability, especially if your pet needs urgent or same-day care.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Contact Heritage Veterinary Hospital for a current quote, and ask for an itemized written estimate before procedures such as dental work; pet insurance and third-party payment-plan options may be worth discussing in general terms.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but you should call ahead to confirm Heritage Veterinary Hospital's current payment options. Some clinics may also support pet-insurance claims or third-party payment plans, but this should be confirmed directly.
No nearby paid parking lot was found in the available parking search, and street parking is typically available in this area. Check local signage before leaving your vehicle, especially if you are bringing in a nervous, senior, or mobility-limited pet.
Heritage Veterinary Hospital is noted for dentistry, dental cleanings and extractions, end-of-life and euthanasia care including possible in-home support, low-stress handling for anxious or reactive dogs, senior pet care, mobility and arthritis support, small mammal medicine for rats, same-day urgent care, and follow-up communication.
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Last updated: July 28, 2026