116 reviews
1155 K. L. O. Rd, , BC V1W 3W6
#compassionateCare#friendlyStaff#gentleHandling+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and staff for being kind, compassionate, and patient, including with anxious or feisty pets. Many highlighted thorough exams, clear explanations, and good outcomes from surgeries like spays/neuters and dental work, with several noting quick healing and attentive follow-up. Reviewers also appreciated being squeezed in for urgent or same-day visits and the supportive, respectful handling of end-of-life care.
💬Common Feedback & Suggestions
Common concerns focused on communication and organization: some reported inconsistent advice between vets, poor follow-up or callbacks, lost files, and occasional last‑minute appointment cancellations or delays. Pricing drew mixed comments, with several owners citing higher‑than‑expected bills, add‑on fees, or a lack of upfront clarity, though others felt costs were fair. A few reviewers reported rough handling or misdiagnoses and one distressing euthanasia experience, while another noted discomfort with behavioural notes being shared; a couple also flagged that website information about exotics and in‑home euthanasia did not match availability. Overall sentiment is positive, but owners would like more transparent estimates and stronger, more consistent communication.
🏥Clinic Specialties
- Spay and neuter surgery
- Dentistry and dental procedures
- Emergency and same-day care
- End-of-life and euthanasia support
- Chronic disease management (diabetes, kidney, liver conditions)
- Soft-tissue surgery (including c-section)
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#emergencyAccommodations#sameDayAppointments#gentleHandling#endOfLifeSupport#pricingTransparencyIssues#higherThanExpectedCosts#upsellingConcerns#adminCommunicationIssues#appointmentCancellations#longWaits#recordKeepingProblems#followUpDelays#misdiagnosisConcerns#inconsistentAdvice#websiteInfoMismatch
Overall Ratings
🐾Tips for Pet Owners
- Ask for a detailed written estimate before procedures and confirm what’s included to avoid surprise add‑on fees.
- Confirm your appointment and any prescription or records transfers a day in advance, and follow up by phone if you don’t get a callback.
- If you’ll be seeing a different vet, request that they review your pet’s previous notes to minimize conflicting advice.
- Let staff know if your pet is anxious or reactive and bring familiar treats or a muzzle if needed to support gentle handling.
- If you need exotic‑pet care or in‑home euthanasia, call first to verify current availability rather than relying on the website.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
1921 Dunn Street Lot
397m1921 Dunn St, Kelowna, BC V1Y 4C4, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Burtch Animal Hospital is located at 1455 Harvey Ave #5, Kelowna, BC V1Y 6E9. No public-transit station data was provided, so check Google Maps or the local transit agency for current bus routes; if driving, the 1921 Dunn Street Lot is listed nearby, about a 5-minute walk from the clinic.
Burtch Animal Hospital asks pet owners to call ahead to confirm current opening hours. Hours can change for holidays, staffing, urgent cases, or appointment availability.
You can contact Burtch Animal Hospital through its website at https://www.burtchanimalhospital.ca/?utm_source=gmb&utm_medium=organic&y_source=1_MjYwNTQ0MjctNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. No phone number was provided in the source data.
To book an appointment at Burtch Animal Hospital, use the clinic website or call to enquire about current availability. Reviews mention that some pet owners were accommodated for urgent or same-day visits, but availability should be confirmed directly with the clinic.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule, and provincial health insurance does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures; urgent, emergency, or after-hours care, when available, is typically higher. Pet insurance and third-party payment plans may help some owners manage costs, but confirm any options directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa, Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, while some may support pet-insurance claims or third-party payment plans. Call ahead to confirm which payment methods Burtch Animal Hospital currently accepts.
Burtch Animal Hospital is associated with spay and neuter surgery, dentistry and dental procedures, emergency and same-day care, end-of-life and euthanasia support, chronic disease management for conditions such as diabetes, kidney, and liver concerns, and soft-tissue surgery including c-sections.
Burtch Animal Hospital has a 4.1 out of 5 rating from 430 reviews. Pet owners often praise compassionate staff, thorough exams, clear explanations, surgery outcomes, urgent visit accommodations, and end-of-life support, while common concerns include communication, callbacks, pricing clarity, appointment changes, and inconsistent advice.
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Last updated: July 28, 2026