4.4
375 reviews
621 Barton St, Stoney Creek, ON L8E 5R8
#exoticPetExpertise#avianVet#reptileCare+15
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What owners say
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the vets and staff for being compassionate, gentle, and thorough, with clear explanations of options and follow-up by phone or email. Many highlighted quick access for urgent issues, successful surgeries and procedures, and an evidence-based, conservative approach that avoids pushing unnecessary tests. Reviewers also appreciated upfront cost discussions, reasonable pricing, and help with insurance and travel paperwork. Long-time clients noted years of reliable, caring service for both cats and dogs.
💬Common Feedback & Suggestions
While the sentiment is strongly positive overall, a few reviewers mentioned inconsistent front-desk interactions, describing some reception experiences as rude or unprofessional. Isolated concerns included a perceived push for costly testing and reluctance to dispense medications without it, one report of a misdiagnosis, and uncertainty around parasite products for a very young puppy. A small number felt prices were high, and one very old comment referenced a washroom issue. These were outliers compared to the many positive accounts.
🏥Clinic Specialties
- Emergency and urgent care
- Soft-tissue surgery and spay/neuter
- Senior pet and end-of-life care
- Feline medicine
- Ophthalmology for corneal ulcers
🏷️Keywords
#compassionateCare#thoroughExams#clearCommunication#followUpCalls#emergencyAccommodations#gentleHandling#quickAppointments#evidenceBasedMedicine#conservativeApproach#reasonablePricing#upfrontEstimates#helpfulWithPaperwork#friendlyStaff#rudeReceptionOccasionally#occasionalMisdiagnosis#longTermClients
Overall Ratings
🐾Tips for Pet Owners
- Ask for an estimate and treatment options up front—the team is transparent about costs and conservative plans.
- If your pet is anxious, mention it when booking; reviewers say staff are gentle and help keep pets calm.
- For urgent concerns, call ahead—they often accommodate same-day or rapid appointments and emergencies.
- Bring prior records and insurance details; staff are helpful with claims and travel documentation.
- If you have budget constraints, discuss them—owners report the vets explain necessary versus optional tests.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Mountain Animal Hospital is located at 738 Upper James St, Hamilton, ON L9C 3A2. The closest listed public transport option is Hamilton GO Centre, a train station about a 34-minute walk away, so it may be easier to drive or check local bus options through Google Maps or Hamilton transit. No nearby paid parking lot was found; street parking is typically available in the area, but check posted signage.
Mountain Animal Hospital's opening hours are not listed in the provided information. Please call ahead to confirm today's hours before visiting.
You can contact Mountain Animal Hospital by phone at (905) 385-5354.
To book an appointment at Mountain Animal Hospital, call the clinic directly. If your pet is anxious, needs urgent care, or has prior medical records, mention that when booking so the team can advise on next steps.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures or testing. If urgent or after-hours care is available, those fees are typically higher. Pet insurance and third-party payment-plan options exist in Canada, but confirm directly with the clinic what they can process.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go options such as Apple Pay or Google Pay. Some clinics may also support pet-insurance claims or third-party payment plans, but call ahead to confirm what Mountain Animal Hospital currently accepts.
The provided information lists emergency and urgent care among Mountain Animal Hospital's specialties, and reviewers noted quick access for urgent issues. After-hours availability is not confirmed, so call ahead if your pet needs urgent attention.
The available review summary is strongly positive, with high satisfaction for convenience, recommendability, medical expertise, cleanliness, service attitude, and pricing. Pet owners praised compassionate and gentle care, clear explanations, follow-up by phone or email, urgent appointment access, conservative treatment planning, and upfront cost discussions; a few outlier comments mentioned inconsistent reception experiences and concerns about pricing or testing.
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Last updated: July 28, 2026