573 reviews
391 Concession St, , ON L9A 1B8
#catOnlyClinic#compassionateCare#knowledgeableVets+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the veterinarians—especially Dr. Sandhu—and the team for compassionate, knowledgeable care across routine visits and complex cases. Many cite successful outcomes from surgeries (dental work, knee repairs, lump removals) and gentle handling of nervous pets, along with strong capability with rabbits and other small “pocket pets.” People also appreciated fair, upfront pricing and the clinic’s ability to accommodate same‑day needs and short waits, plus easy access from the highway with ample parking.
💬Common Feedback & Suggestions
A minority of reviewers reported front‑desk professionalism and communication issues, including unclear after‑care instructions and difficulty getting follow‑up calls. A few found it hard to reach the vet or felt associates didn’t match his level of care, and one owner noted a last‑minute surgery price change. There were isolated concerns about upselling, a vet appearing unkempt, and a case where a large dog made the vet uncomfortable. Overall sentiment is strongly positive, but these were the main points for improvement.
🏥Clinic Specialties
- Exotic and small‑mammal care (rabbits, rats, hamsters, guinea pigs, degus)
- Dentistry and dental extractions
- Orthopaedic knee surgery
- Spay/neuter and soft‑tissue surgery (lump removal)
- Palliative and end‑of‑life care
🏷️Keywords
#compassionateCare#knowledgeableVets#friendlyStaff#exoticsExperienced#dentalSurgery#orthopedicSurgery#fairPricing#upfrontEstimates#paymentPlans#sameDayAppointments#shortWaits#accessibleLocation#loyalClients#communicationIssues#rudeReceptionist#hardToReach
Overall Ratings
🐾Tips for Pet Owners
- Ask for written after‑care instructions and confirm medication timelines before leaving, as a few reviewers reported miscommunication.
- If you need to see a specific vet (e.g., Dr. Sandhu) or have an urgent issue, call early—many reviewers were accommodated same day, but availability can vary.
- Request an upfront estimate for surgeries or procedures and discuss budget or payment options to avoid surprises.
- Mention your pet’s temperament (nervous or large‑breed) when booking so the team can plan gentle handling with the right clinician.
- The clinic is just off the highway with on‑site parking; arrive a few minutes early to help settle anxious pets.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Millen Road Animal Hospital is located at 442 Millen Rd #11, Stoney Creek, ON L8E 6H2, in Hamilton. No subway, light-rail, or train station was found within walking distance, so driving is likely the easiest option; check Google Maps or the local transit agency for nearby bus routes. Street parking is typically available in this area, but check posted signage when you arrive.
Millen Road Animal Hospital asks pet owners to call ahead to confirm current opening hours before visiting. Hours can change, especially around holidays or urgent-care availability.
You can contact Millen Road Animal Hospital by phone at (905) 664-5536. Calling is the best option for confirming hours, booking availability, fees, and whether the clinic can see your pet’s specific concern.
To book an appointment at Millen Road Animal Hospital, call the clinic to enquire about available times. If your pet is nervous, large-breed, or needs to see a specific veterinarian such as Dr. Sandhu, mention that when booking so the team can plan appropriately.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call Millen Road Animal Hospital for a current quote, and for surgeries or procedures, ask for an itemized written estimate before treatment. Pet insurance and third-party payment-plan options may be available in the broader Canadian market, but you should confirm directly with the clinic.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm which methods Millen Road Animal Hospital currently accepts and whether any pet-insurance or payment-plan support applies.
Street parking is typically available near Millen Road Animal Hospital, and pet owners have also described the location as easy to access with ample parking. Check local signage when you arrive, as no nearby paid parking lot was found in the provided search data.
Millen Road Animal Hospital is noted for exotic and small-mammal care, including rabbits, rats, hamsters, guinea pigs, and degus. The clinic is also associated with dentistry and dental extractions, orthopaedic knee surgery, spay/neuter, soft-tissue surgery such as lump removal, and palliative or end-of-life care.
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Last updated: July 28, 2026