625 reviews
538 Upper Wellington St, , ON L9A 3P5
#compassionateCare#friendlyStaff#skilledVet+12
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners frequently praised the team’s kindness and compassion, especially during difficult end‑of‑life visits. Many noted prompt access to care with same‑day or after‑hours appointments, clear explanations, and regular updates during emergencies. Several reported good outcomes from urgent treatments and procedures, quick lab turnaround, and caring techs, with some saying prices were reasonable and comparable. Grooming services also drew compliments for results and handling.
💬Common Feedback & Suggestions
A recurring concern was pricing: some reviewers felt estimates were high, cited upselling pressure, or disliked paying in-room and the lack of direct insurance billing. Communication gaps were mentioned, including missed update calls after procedures, difficulty reaching the clinic, a pet being transferred without clear notice, and inconsistent front‑desk manner. A minority alleged poor medical judgement or negligence and reported incorrect medications, which led them to warn others. There were occasional remarks about waits despite appointments and one complaint about cleanliness, though most cleanliness comments were positive.
🏥Clinic Specialties
- Emergency and urgent care
- End-of-life and euthanasia care
- Orthopedic and soft‑tissue surgery (e.g., ACL)
- In‑house diagnostics and lab testing
- General canine and feline medicine
- Grooming services
🏷️Keywords
#compassionateCare#friendlyStaff#endOfLifeSupport#emergencyAvailability#sameDayAppointments#clearExplanations#quickDiagnostics#cleanFacility#mixedPricing#upsellingConcerns#poorCommunication#longHoursOpenHolidays#groomingAvailable#loyalClients
Overall Ratings
🐾Tips for Pet Owners
- If cost is a concern, ask for an itemized estimate and discuss lower‑cost alternatives—several reviewers said staff could tailor plans when asked.
- For surgeries or drop‑offs, request a communication plan (who will call and when) and confirm whether your pet might be transferred to another location.
- Use the online request system or call early—many reviewers were booked same day, including evenings and holidays.
- Let staff know if your pet is anxious or reactive; reviewers noted the team can be accommodating and gentle when prepared.
- Bring recent medical records and medications to help the team avoid duplicate tests and ensure quicker, more accurate care.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Parking
True North Night Parking
555m290 Templemead Dr, Hamilton, ON L8W 2W5, Canada
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
East Mountain Animal Hospital is located at 1175 Stone Church Rd E, Hamilton, ON L8W 2C6. No subway, light-rail, or train station was found within walking distance, so driving may be the most practical option; you can also check Google Maps or Hamilton’s local transit agency for the nearest bus route. True North Night Parking is listed nearby, about a 7-minute walk away.
East Mountain Animal Hospital’s opening hours are not listed in the provided data. Please call ahead to confirm today’s hours before visiting.
You can contact East Mountain Animal Hospital by phone at (905) 389-0707. No website was provided in the source data.
To book an appointment at East Mountain Animal Hospital, call the clinic to enquire about availability. Review feedback mentions same-day, evening, holiday, and after-hours appointments in some cases, but you should confirm current booking options directly with the clinic.
Veterinary consultation fees vary by clinic in Canada and are not regulated by a government-published fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and for procedures or surgery, ask for an itemized written estimate before treatment. Because this clinic is associated with urgent and after-hours care in reviews, ask whether after-hours fees apply, as they are typically higher. Pet insurance and third-party payment-plan options may be available in the broader Canadian market, but confirm directly before relying on them.
Most Canadian veterinary clinics commonly accept Interac debit, Visa/Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, while some may support pet-insurance claims or third-party payment plans. Because the provided data does not list East Mountain Animal Hospital’s exact payment options, call ahead to confirm before your visit.
East Mountain Animal Hospital is associated in the provided summary with emergency and urgent care, and reviewers mentioned same-day and after-hours appointments. Availability can change, so call to enquire before going, especially if your pet has an urgent symptom or may need emergency treatment.
The provided summary lists emergency and urgent care, end-of-life and euthanasia care, orthopedic and soft-tissue surgery such as ACL procedures, in-house diagnostics and lab testing, general canine and feline medicine, and grooming services. Call to confirm whether the specific service your pet needs is currently available.
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Last updated: July 28, 2026