466 reviews
4 Mountainview Rd S, Georgetown, ON L7G 4J9
#compassionateCare#friendlyStaff#thoroughExams+13
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All of the above are anonymous, voluntary owner reports for reference only. They do not represent the clinic's official position; we still suggest confirming with the clinic before visiting.
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the team’s compassion, patience, and clear communication, noting they never feel rushed and that everything is explained thoroughly. Many highlighted knowledgeable veterinarians, gentle handling of anxious pets, and strong follow-up after surgeries or treatments. Reviewers also mentioned helpful front-desk staff, good hours, reasonable wait times, and cost estimates provided upfront.
💬Common Feedback & Suggestions
A recurring concern was pricing: a few reviewers felt pressured into additional tests or perceived upselling, citing high quotes for seemingly simple issues like ear infections or first-time UTI symptoms. One owner reported difficulty obtaining straightforward antibiotics, and another was disappointed with post-visit support when a pet wasn’t eating. While the vast majority of feedback is strongly positive, cost transparency and aligning diagnostics with owner expectations were the main themes in the few critical reviews.
🏥Clinic Specialties
- Exotic small mammal medicine (rabbits, guinea pigs, chinchillas)
- Low-stress, fear-free handling for anxious pets
- Surgery and urgent care support
- Preventive care and vaccinations
- General canine and feline medicine (e.g., UTIs, ear issues)
🏷️Keywords
#compassionateCare#friendlyStaff#clearCommunication#notRushed#gentleHandling#fearFreeApproach#followUpCalls#transparentEstimates#reasonablePrices#pricingConcerns#perceivedUpselling#accommodatingScheduling#greatHours#emergencySupport#exoticPetExpertise#longTermClients#cleanFacility#highlyRecommended
Overall Ratings
🐾Tips for Pet Owners
- Ask for an itemized estimate upfront and discuss which tests are optional versus essential if you’re budget-conscious.
- Let staff know if your pet is nervous; reviewers report very gentle, low-stress handling and extra patience for fearful animals.
- Book routine visits ahead of time, but note that they have accommodated urgent cases and short-notice needs for many reviewers.
- If you have rabbits or other small mammals, request a vet experienced with exotics, as many owners praised this expertise.
- Expect and make use of their post-procedure follow-ups; keep your phone handy after surgeries or major treatments.
Other areas this clinic treats
Common conditions in each area
Conditions commonly treated here
Note: this content is for general reference only — it is not a diagnosis.
Abortion, Spontaneous (Early Pregnancy Loss)-Cats
Abortion, Spontaneous (Early Pregnancy Loss)-Dogs
Abortion, Termination of Pregnancy
Breeding, Timing
Cryptorchidism
Eclampsia
Contact
Opening Hours
Please call the clinic to confirm opening hours
Frequently Asked Questions
Here are the questions pet owners ask most often — tap a question to read the full answer. For other concerns, please consult a licensed veterinarian.
Black Creek Animal Hospital is located at 13383 Fourth Line, Acton, ON L7J 2M1 in Halton Hills. The closest listed public transport option is Acton train station, which is about a 25-minute walk away; because that is a longer walk, driving or checking a local bus route through Google Maps or the local transit agency may be more practical. No nearby paid parking lot was found, but street parking is typically available in this area, so check posted signage before leaving your vehicle.
Black Creek Animal Hospital asks pet owners to call ahead to confirm current opening hours before visiting. This is especially important if you need same-day, urgent, or short-notice care.
You can contact Black Creek Animal Hospital by phone at (519) 929-9308. Calling is the best way to confirm hours, appointment availability, services, and current fees.
To book an appointment at Black Creek Animal Hospital, call the clinic to enquire about availability. For routine care, booking ahead is recommended; reviewers also noted that the clinic has accommodated urgent cases and short-notice needs when possible.
Consultation fees vary by clinic in Canada and are not regulated by a government-published veterinary fee schedule; provincial health insurance such as OHIP does not cover pets. Call the clinic for a current quote, and ask for an itemized written estimate before procedures or diagnostics. Because the clinic is described as offering urgent care support, after-hours or urgent-care fees may be higher. Pet insurance and third-party payment-plan options may help some owners manage costs, but availability should be confirmed directly with the clinic or provider.
Most Canadian veterinary clinics commonly accept Interac debit, Visa or Mastercard, and tap-and-go payments such as Apple Pay or Google Pay, but payment options can vary. Call ahead to confirm accepted methods, direct insurance claim options, or any third-party payment-plan support before your visit.
Black Creek Animal Hospital is described as providing exotic small mammal medicine for rabbits, guinea pigs, and chinchillas, as well as low-stress handling for anxious pets, surgery and urgent care support, preventive care, vaccinations, and general canine and feline medicine for concerns such as UTIs and ear issues.
Pet-owner feedback for Black Creek Animal Hospital is strongly positive, with high satisfaction reported for medical expertise, service attitude, cleanliness, convenience, and recommendability. Owners often praise the team’s compassion, patience, clear explanations, gentle handling of anxious pets, follow-up after surgeries or treatments, and upfront estimates. The main critical theme is cost transparency, with some owners raising concerns about pricing or feeling pressured into additional tests.
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Last updated: July 28, 2026