407 reviews
771 Mountain Rd, , NB E1C 2R3
#compassionateCare#friendlyStaff#thoroughExplanations+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the clinic’s compassionate, patient-centred care and knowledgeable vets who explain things clearly and follow up after visits. Many report excellent outcomes from procedures such as spays/neuters, dental surgeries and extractions, tumour removals, and even amputations, with pets recovering well. Reviewers also highlight fair, transparent pricing and the team’s ability to accommodate urgent needs or same-day drop-offs, as well as gentle handling of anxious or special‑needs pets.
💬Common Feedback & Suggestions
While most experiences are very positive, a few reviewers noted difficulty reaching the clinic by phone or receiving return calls, and mentioned appointment backlogs. Limited hours (closed weekends and early Fridays) and a past extended holiday closure were inconvenient for some, so planning ahead is advised. There were occasional comments about an abrupt or rude reception experience, one scheduling miscommunication, and rare procedure concerns (a stressful nail trim and an older stitch-quality complaint), plus a report of a higher price on a bag of pet food. One reviewer also disliked needing an exam to renew flea/tick meds after a year without a visit, and another felt the environment wasn’t supportive for someone on the spectrum.
🏥Clinic Specialties
- Spay and neuter surgeries
- Dentistry and dental extractions
- Soft‑tissue surgery (tumour/mass removal)
- Amputation and orthopaedic procedures
- End‑of‑life and euthanasia care
- Care for small mammals (rats)
🏷️Keywords
#compassionateCare#knowledgeableVets#fairPricing#gentleHandling#thoroughExplanations#followUpCalls#emergencyAccommodations#sameDayDropOffs#friendlyStaff#clearTreatmentPlans#phoneChallenges#limitedHours#appointmentBacklogs#rudeReceptionistReports#loyalClients#notOvercharging
Overall Ratings
🐾Tips for Pet Owners
- Book routine appointments and medication refills early—weekend closures and busy phones mean slots can fill up quickly.
- If your pet hasn’t been seen in over a year, expect an exam before renewing flea/tick preventives; schedule ahead of the season.
- For urgent issues, call first—reviewers report they can often accommodate drop‑offs or same‑day care.
- Let staff know if your pet is anxious or has special needs; reviewers say the team adapts handling (even curbside/car exams when needed).
- If price matters, ask for estimates up front—most services are reviewed as very fair, but shop around for pet food if cost is sensitive.
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Last updated: August 5, 2026