4.1
120 reviews
13 Commercial St, , NL A2H 7K8
#compassionateCare#friendlyStaff#clearCommunication+13
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Owner Review Summary
Distilled from Google reviews — see what pet owners actually say
👍What Pet Owners Praised
Owners consistently praised the caring, friendly team and vets who are thorough, informative, and compassionate. Many cited prompt, same‑day help in urgent situations, successful treatments and surgeries (including life‑saving care), and clear follow‑up. The clinic’s modern, very clean facility also stood out, and long‑time clients expressed strong trust and loyalty.
💬Common Feedback & Suggestions
While reviews are largely positive, several concerns appeared. A number of owners felt prices were high and noted policies requiring upfront emergency fees, with a few perceiving a money‑first approach. Access and communication occasionally faltered, including difficulty reaching staff by phone, longer waits or delays for time‑sensitive appointments (e.g., euthanasia), and one website booking error. A small number reported brusque interactions or clinical issues such as a wrong medication, a post‑op complication, or dissatisfaction with how a urinary blockage case was handled.
🏥Clinic Specialties
- Emergency and urgent care
- Soft‑tissue surgery and fracture care
- End‑of‑life and euthanasia support
- Exotic pet care (bearded dragon)
- Vaccinations and preventive care
🏷️Keywords
#compassionateCare#friendlyStaff#thoroughExams#clearCommunication#sameDayAppointments#emergencyCare#modernCleanFacility#accommodating#followUpCalls#expensiveForSome#upfrontPaymentPolicy#phoneResponseIssues#bookingGlitches#longWaitsForSome#exoticPetCare
Overall Ratings
🐾Tips for Pet Owners
- For urgent issues, call early—many reviewers were fit in the same day, but availability can vary.
- Confirm your appointment date/time from the email confirmation, as one reviewer reported a website scheduling error.
- Be prepared for an upfront emergency fee and discuss costs and options in advance if budget is a concern.
- If you have an exotic pet, mention this when booking so the team can match you with a vet comfortable with that species.
- For end‑of‑life appointments, try to schedule as early as possible; demand may create delays.
Contact
Opening Hours
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Last updated: August 5, 2026